1 Customer Service jobs

At Aareon UK Limited, we deliver solutions that help Social Housing Providers to transform their business processes, reduce costs and improve customer service.  We are part of Aareon AG, the leading European provider of systems and consulting services for the property industry.  In its 60 years of corporate history, Aareon AG continuously set new standards when it comes to controlling complex business processes. Customers can rely on our extensive know-how, sophisticated applications and intensive support by specialists with many years of market experience. All this culminates in secure solutions that lead the way, are tailored to the requirements of our respective markets and help customers reach their goals. Aareon AG offers expertise in the areas of consulting, software and services for the optimisation of IT-based business processes in the digital age. Currently, we support more than 2,800 customers with over 10-million housing units. A wholly owned subsidiary of the Aareal Bank Group, Aareon has its head office in Mainz, Germany, and operates a total of 28 locations. In the UK, we are over 120-employees with offices in Coventry, Southampton and Swansea.  We are searching for an exceptional individual who can join our Account Management Team. Reporting to the Head of Account Management, you will be responsible for developing and managing a professional and effective business relationship between Aareon UK Ltd and a number of Customer Accounts to: Meet and exceed allocated sales targets Ensure overall customer satisfaction and customer retention Support the Sales Team in campaigns, phone-based communication and general liaison to assist in driving sales goals.  Able to ‘Hit the Ground Running’, you will be driven, flexible and focused on ensuring that relationships are built and maintained within our customer base whilst at the same time identifying, managing and closing business to meet our ambitious growth plans. In return you will get: Salary of £35k (depending on skills & experience) + Commission 25 days holiday + bank holidays Contributory company pension scheme Choice of healthcare plans Life Insurance Flexible working arrangements available Key Responsibilities •In an office-based role, you will own a group of customer accounts and build relationships with them. •Act as key contact for your allocated customer accounts and liaise with colleagues to ensure issues are resolved. •Through contact with your customers, develop and maintain a pipeline of sales opportunities, using research into customer organisations where appropriate to understand their aims and strategic objectives, and accurately forecast opportunities and qualify opportunities thoroughly, with reference to an individually allocated annual sales target making an active contribution to the revenue stream.  •Participate in the full sales process including preparation of account plans as well as the preparation of price proposals, quotations and the processing of orders. •Close opportunities in conjunction with customers and colleagues within Aareon UK as required and maintain accurate and up to date information within the CRM system while opportunities are moving from proposal to closure, enabling accurate forecasting to group. •Research and identify suitable level contacts within customer organisations, reviewing this information regularly including consents.  Maintain a regular contact with appropriate level contacts at all customers via face to face visits, telephone calls, user group meetings and events/seminars, as led by the customer’s preference.  Keep information up to date in appropriate systems such as meeting reports, visit dates. •Collaborate with colleagues from all relevant areas in the sale of all Aareon products and services and supports other areas in the expansion and development of new business areas and opportunities.  Assist in the preparation and execution of campaigns to support the sales team as required. Skills Personal Skills A high-level of attention to detail A strong customer focus and the ability to work well in a team. Excellent listening and questioning skills, combined with the ability to interact confidently with staff and customers in order to gain the right information in order to write comprehensive case studies. A proven ability to close business in line with close plans Desire to learn and develop Effective written and verbal communication skills Self motivated, trustworthy and reliable Ability to work under pressure and to tight deadlines Technical Skills Microsoft Office Applications CRM Contact Management System Desirable Skills Knowledge of multi-user ERP systems Knowledge of the UK Social Housing marketplace We have an established and experienced team and there are great opportunities for you to progress your career.  If you are searching for an opportunity where you can drive revenue, add real value and help deliver great service then we’d like to hear from you.