2 Customer Service jobs

Salary package:  £30,606 to £40,606 (depending on experience) plus company car allowance Location: Edinburgh (Home based) HouseMark is the social housing sector’s leading provider of business intelligence services. We are the largest and UK wide member network for housing organisations, providing access to an unparalleled customer base  Our strategy is to be the unrivalled source of housing data and insight in the UK housing sector and we are looking for a Data Analysis and Insight Manager to play a fundamental role in helping us deliver our new corporate strategy. As the Data Analysis and Insight Manager at Housemark you will use your expert knowledge of the data HouseMark collects, alongside your analytical thinking to present new insights to customers that enable them to gain knowledge and intelligence of their business as well as the wider sector. As this role covers the Scotland region, there is an expectation that there will be significant travel across country as well as attending meetings at our head office in Coventry. This exciting role will be responsible for servicing a portfolio of members across all elements of the benchmarking data cycle. You will have recent experience of analytical techniques and be able to demonstrate exceptional customer service.  Familiarity with BI tools such as Tableau and/or Power BI will be advantageous in this role as would an interest or experience working in a social housing environment. You will be comfortable transforming data into actionable insight, working on your own initiative and writing reports or delivering presentations to a variety of audiences. We would welcome applicants from recent graduates and those who can demonstrate good data analysis skills and brilliant customer service. The rewards In return for your commitment and enthusiasm, you can look forward to excellent working conditions in a progressive and growing company. Staff benefits include: • 28 days annual leave • Social Housing Pension Scheme - defined contribution scheme • non-contributory accident and sickness cover • optional private medical insurance Interviews will take place on weeks commencing 12th/19th August 2019. How to apply For more information on the role and HouseMark please email jobs@housemark.co.uk for a candidate pack. Applications will be in the form of a CV and a supporting statement to jobs@housemark.co.uk  Further information For an informal chat about the post, please contact Kevin Walters on 07736 274621.

A role for an experienced business analyst has become available at a software and services organisation targeting local government, housing and health organisations across the UK. The core of the role is to undertake a variety of business analyst work relating to our core set of products as outlined on the website www.lookinglocal.gov.uk We are a small, agile digital business that is on a clear growth curve, and the opportunity is here to play a substantial role in that growth. We would provide excellent training, guidance and mentoring and help you develop into a key member of the team. Ideally, the candidate will have a relevant degree, with demonstrably strong technology skills - this role involves using digital tools a great deal. The ability to manage data and extract information from it is essential. Experience of working with or in the public sector would also be valuable although not essential. The role is based in Hampshire. As a team we co-locate two days a week (Monday and Thursday) in Bishops Waltham (SO32) with the remainder of the week working from home or with clients. Extensive use of Google Suite, Slack, JIRA, Skype and other tooling is essential to our business as is the ability to work remotely 3 days a week. This role is full time with an expected salary of between 25-35k based on experience. Enrolment in the business’ profit share scheme is included following a successful first year working with the business - we want all members of the team to have a vested interest in its growth. Target candidate profile Project Management Qualification (PRINCE2, Agile or similar) Business Analyst qualifications or 2 years relevant work experience Competent in a range of digital tools (Skype, Gsuite etc) Science, Maths, or Computer Science related degrees Desirable skills Knowledge of public sector, ideally local government Ability to read/write code Evaluation and Interview Process Initial Telephone Interview Written and Analytical Tests Face to Face Interview Job Type: Full-time