Industrial Dwellings Society 1885 Ltd

Systems and Technology Officer (Permanent Role)

Full Time, Permanent Hybrid Role – approx. 3 days per week office-based.

About the role

IDS are seeking a systems and technology officer to join our new Technology and Data Team. As a permanent member of staff at IDS you will provide first line support for business systems, ensuring their smooth running through provision of training and support, coordination of testing and upgrades, and implementing enhancements and configuration changes. The right candidate MUST have prior experience of Civica Cx as whether as a system administrator, super user, part of an implementation team or similar.

As a systems and technology officer you will be working with system vendors and our outsourced IT function to provide a cohesive service and assist colleagues with advanced issues. You’ll help issue and manage devices and provide other technology support.

Individual tasks will vary day to day, but some key responsibilities and duties are:

• Provide first line support for technology, systems and devices, fulfilling all business-as-usual requirements including configuration, testing, triage and assistance
• Manage the technology ticket system, logging, updating and closing tickets in real time
• Ensure that technology devices, systems and platforms are effectively maintained, enhanced, and support evolving organisational priorities and needs
• Implement routine system changes and enhancements eg new users, actions, cases, or communication templates
• Coordinate system upgrades, including production and execution of user acceptance testing (UAT) plans
• Perform defect management, testing, reporting and resolution

Benefits working at IDS:

• AXA Private health insurance
• Employee Assistance programme 24.7
• 20 days plus bank holidays annual leave plus discretionary Jewish leave
• annual leave increasing to 25 days after 3 years service
• Generous Pension plan
• Friendly office work environment