Lead Product Specialist

£40,250 - £45,450 yearly
  • Orbit Housing
  • Remote (Harry Weston Road, Binley, Coventry, UK)
  • Oct 04, 2021
Permanent Information Technology

Job Description

Orbit is a fantastic business and one that’s really going places.


Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.


Over 50 years later, we’re one of the leading housing providers in the UK.  Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.  But one thing that has never changed.  Our belief in people and what they can achieve.


Your role at Orbit.

We are looking for a Lead IT Product Specialist to join our busy IT Department, acting as subject matter expert to the business and driving forward the implementation of our future strategy.

The Lead IT Product Specialist will be subject matter expert for Orbit’s customer focused solutions including D365 CE / D365 Field Services, and encompassing all peripheral systems including mobile applications/portals.

You will partner with internal stakeholders and work with IT colleagues to identify efficiencies and improvements in line with business needs and strategy. You will also work with the IT Product Leads and Product Teams to devise and deliver prioritised programmes of work providing solutions to meet business requirements for change.

You will be responsible for:

  • Reporting to the IT Product Lead, to enhance IT managed systems/products for internal and external customers, maximising efficiencies
  • Managing/projecting resource requirements to meet business demand, and in line with agreed KPIs
  • Working with other internal teams and/or 3rd parties to resolve ongoing problems with focus on reducing incidents, acting as an operational/functional escalation path for Product Analyst team.
  • Maintaining and updating knowledge base documentation – current processes and procedures
  • Overseeing and assisting with technical support/maintenance/routine business process activities on IT managed products
  • Supporting development of the IT Roadmap and Strategy in conjunction with the IT Product Manager/Lead and key stakeholders.
  • Understanding business activities and its ambitions, strategically, commercially and culturally, to ensure the effective and timely provision of technology to support Orbit’s agreed strategy
  • Proactively engaging with the business stakeholders and product owners to identify continuous improvement actions for the managed systems, improving performance, efficiency and functionality, driving maximum benefit for the business
  • Understanding customer needs, validate solutions and serve as key product specialist
  • Supporting product design, development and release for assigned products, maximising benefit of available features
  • Coordinating system delivery/enhancements for new features and regular upgrades with internal teams, partner/contractor companies and 3rd party suppliers
  • Ensuring key stakeholders are regularly updated on progress being made with investigations/solutions
  • Ensuring systems produce all necessary management information reports, ad hoc reporting and to be responsible for the systems interfaces with relevant systems.


What will help you make a difference.

As our ideal Lead IT Product Specialist, you will:

  • Have experience supporting a Dynamics CE/CRM environment, and peripheral systems
  • Have knowledge of and exposure to customer sales/customer experience
  • Have a strong understanding of business requirements for system functionality, and experience of documenting and analysing complex business requirements
  • The ability to organise your time to manage multiple simultaneous tasks effectively
  • Possess good verbal and written communication skills to be able to build strong relationships with key stakeholders across the business


We know that an inclusive environment makes us more accessible and ensures we attract, engage, promote and retain great people. We welcome applications from all individuals regardless of age, gender/gender identity, sexual orientation, ethnicity/nationality, disability, or military service.

Why Orbit?

Rewarding your contribution.

For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

  • Group bonus potential up to 15% of salary
  • 27 days annual leave plus bank holidays and the “Orbit day”
  • Private medical insurance
  • Excellent contributory pension scheme
  • Life assurance
  • A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

Our culture and purpose.

We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference.  We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.


At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.


Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties.  Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.  We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

Work for Orbit.  Believe in people.

We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.



We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.

Application Deadline

Oct 18, 2021