Application Support Developer

£31,200 - £36,800 yearly
  • James Andrews Recruitment
  • Merseyside, UK
  • Jan 13, 2022
Permanent Information Technology

Job Description

Our client, based in Merseyside, is currently recruiting for an Application Support Developer on a permanent basis. Our client is proud to have won the HR Excellence Award for Best Employee Engagement Strategy and hold reputable accreditations.


The position is due to start immediately on a full time basis. The annual salary is £31,271 - £36,844 based on experience for this position.


The ideal candidate will have a good knowledge of a range of software application package systems used by multiple users across an organisation.


Duties will include (but not limited to):

  • Responsible for the provision of software application support to users for various different software applications, resolving issues directly or working with third party software vendors to ensure that system fixes and/or enhancements are effectively implemented within agreed timescales and in line with service level agreements.
  • The role also involves specialising in the specification, development and implementation of automated solutions, programmes and integrations, using appropriate technologies that continually improve business processes.
  • Provide end users with day-to-day support and training in the use of the Group’s corporate business applications such as the housing management solution, finance systems, workflow systems, document management systems, HR and time recording systems and any interfaces into other systems
  • Administer the systems and their interfaces to the most recent released version of the software and wherever possible take responsibility for the upgrade and testing process as appropriate
  • Act as Systems Administrator for the Group’s application software packages as assigned
  • Participate in the IT Service Desk (helpdesk) operation as part of a rotation of duties applying to most members of the IT Team
  • Evaluate business requirements, prepare and present proposal designs for IT solutions to meet agreed objectives within time scale and budget
  • Undertake business analyst process reviews to identify areas for improvement and recommend potential solutions.
  • Develop and implement automated solutions, programs and integrations using appropriate technologies to meet business requirements, using appropriate technologies (SSRS, VB Scripts, Visual Studio, HTML, JavaScript, Python, C++, Powershell)
  • Produce all training and systems documentation for new developments, ensuring both IT staff and end users are kept up to date with any system changes
  • Undertake and assist in the acceptance testing of new upgrades / software patches prior to release to end users

Experience required:

  • Degree or equivalent relevant experience in computer science or a business-related subject with a significant component of IT
  • Working with system users to specify and then implement their requirements via software package vendors or software development
  • Experience of working directly in collaboration with software vendor staff
  • Systems administration and support of multiple user package application systems

Skills, knowledge and expertise required:

  • Systems Analysis
  • Flowcharting and process mapping
  • Workflow software
  • System Specification


Day 1

  • Ability to work hours flexibly in line with business needs (with collaborative working hours between 10am and 3pm) – requirement to work a minimum of 1 day per week from the office
  • Medicash – Core Level (paid by employer with option to increase cover from employee salary) – including Employee Assistance Programme and a vast array of discounts (high-street stores, travel, utility bills, cinema)
  • Pension: Minimum of 4.5% employee contribution, employer will match employee contribution up to a max of 6% of salary
  • Free parking when in the office
  • Annual leave: Basic – 24 days, after 3 years’ service – 27 days, after 5 years’ service – 30 days

After 6 months service

  • Life Assurance – 3x salary


Working hours:

  • 37 hours per week
  • Monday - Friday

Please note that you require recent experience to apply for this role.


For further information on the position, please contact Nat Higton or Gareth Davies on 0121-274 0087 or please email enquiries to  


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


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