Senior Solutions Consultant UK

  • FLS - FAST LEAN SMART
  • Remote (Great Britain)
  • Aug 31, 2022
Permanent Consultant Information Technology

Job Description

FLS - FAST LEAN SMART is a European leader in the development and implementation of field service real-time scheduling/route optimisation and mobile workforce management solutions.

FLS first established UK operations in 2012 and has grown from start-up to scale-up by achieving successful customers across multiple industry sectors, including; housing/facilities, engineering, technical services, healthcare, telco/utilities and more. We have a team you can be proud to work alongside that has achieved an outstanding rating of 9.6 out of 10 for our technology, consulting and support services in a recent survey answered by every live UK customer.

Customers can be live within weeks and achieve dramatic results which makes this an exciting technology to work with, for example Axis Europe (large housing repairs contractor) says “The main reason we chose FLS was the speed and high performance of FLS VISITOUR and the fact that we can tweak its algorithms to fit our needs. With speed profiles and real-time traffic data, FLS VISITOUR plans routes in ways that are most efficient and most productive for our Operatives. And real-time tracking increases our engagement with customers and reduces no-access rates.”

FLS is now at an exciting growth stage and hiring a Senior Solutions Consultant who will work with customers to deliver new solutions and ensure they achieve maximum benefit and satisfaction with their choice of FLS.

This is a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression. 

Due to the growth of FLS UK, we are looking for a:

SENIOR SOLUTIONS CONSULTANT UK

A key objective for the successful candidate will be to ensure customers are highly satisfied with the results of deployment, system reliability and consulting services received. This requires business analysis and customer liaison skills.

With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Senior Solution Consultant activities include:

  • Ability to analyse customer processes and requirements and define the best system solution by utilising your deep product understanding
  • Present solution design proposals and workshops to a technical and non-technical audience
  • Manage and implement projects to scope and budget
  • System configuration, testing and go-live for new customer deployments


Provide support and technical guidance during the pre-sales phases that could include:

  • Collaboration in customer-facing meetings, delivering demonstrations, etc
  • Conducting benchmark and 'What-If' scenario testing with customer data
  • Deploy and manage system trials for potential clients
  • Assisting in the technical responses to Requests for Proposals (RFPs)


The successful candidate will work from home with occasional travel to customer sites, therefore your location is flexible provided there are good travel connections. There is a high degree of interaction with colleagues with regular meet-up sessions/workshops. Product training will be provided in the UK and in Germany.

EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED

  • Minimum 4 years' experience of software solution deployment, ideally with a Service Management related software solution provider/consultancy or working for a field service organisation.
  • Strong problem-solving ability, analytical skills and effective time management are required
  • Excellent written and verbal communication, able to articulate concisely with enthusiasm and clarity
  • Quickly establishes credibility, trust and rapport with customers and colleagues at all levels
  • Takes personal responsibility, with a flexible 'will do' attitude
  • Experience of CRM, service management, schedule optimisation or mobile applications advantageous but not a requirement as training will be given
  • Must be an existing resident in the UK with full 'Right to work' and hold a full, clean valid Driving Licence and Passport


TECHNICAL SKILLS REQUIRED

  • Competent with SQL and relational databases
  • Proficient with MS Office applications
  • Good understanding of SOAP / RESTful Web services


SALARY PACKAGE

An attractive salary package will be offered according to experience, together with a bonus scheme and private healthcare. 

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