IT Technical Support Engineer

£40,000 - £45,000 yearly
  • Manifest Software Solutions
  • Remote (Working from Home)
  • Sep 18, 2022
Permanent Information Technology

Job Description

IT Technical Support Engineer
Working from home
£40k - £45k

About Manifest Software Solutions

Manifest Software Solutions is the leading independent systems integration specialist in Housing.
We build innovative integration solutions for all the main systems and are the preferred integration
partner for companies such as Mobysoft, Fast Lean and Smart, PayPoint and Verseone.

We are experts at finding the best way to integrate systems. We use the latest tools, including
Microsoft Azure integration solutions and our own Universal Adapter scripted integration toolkit.
This combination of tools and skills allows us to seamlessly integrate Cloud based and on-premise
applications. Our solutions are innovative, creative, and robust. We really can integrate anything!

Job Summary

You will work closely with people across the business, helping investigate and overcome technical
challenges. This is a varied role, ideally suited to someone currently working in IT who wants an
interesting new position where they can develop their Azure skills and knowledge further.

You will work closely with our Software Development Team to help build and maintain our Azure
infrastructure that underpins the latest version of our systems integration software. You will work
with Azure PaaS, SaaS and IaaS solutions such as Application Gateway, load balancers, SQL
databases, virtual machines, service bus and many other Azure technologies.

You will also work closely with our Implementation Team helping our systems integration
consultants with technical issues such as gaining access to customer systems, networking issues,
setting up servers and installing software.

Our internal systems are all in Azure so there is only minimal maintenance of Azure AD, Exchange
and other systems required. You will help review our internal systems to ensure they are secure and
assist with regular tasks such as backups, SSL certificates and applying for cyber accreditation.

You will work directly for the Technical Director, but you will also feel like a part of the Software
Development and Implementation Teams, as you will work closely with people in these teams. Our
implementers and developers collaborate throughout the day ensuring that, whilst having the
convenience of working from home, you will feel the support of working as part of an office-based

This is an exciting role, ideal for someone who wants to be able to take their knowledge of IT
systems to the next level. You will be given the opportunity to learn new technologies and become a
key part of everything we do.

Main Duties and Responsibilities

  • To help build and maintain the Azure infrastructure used by our integration framework
  • To maintain our internal Azure systems (AD, Exchange, SharePoint)
  • To help investigate and provide solutions to networking, systems, and technical issues
  • To investigate new technologies that could be used by our solutions
  • To regularly monitor and test backups, virus protection and security
  • To setup servers and install software
  • To take part in regular team meetings to provide technical advice as required
  • To keep customers, managers and directors regularly informed of progress
  • To suggest improvements to products and services

Key Skills and Experience

You will have good technical skills as well as a friendly and helpful personality. You will be self-motivated, enjoying the satisfaction of seeing solutions you worked on successfully implemented.

You will have ideally worked in an IT support or systems administration role. Your experience will
include one or more of the following:

  • Setting up or maintaining Windows servers
  • Azure based systems (PaaS, IaaS, SaaS)
  • Networking (VPN, Cloud security)
  • Systems or Network Administration
  • Installing software
  • Technical support

We also encourage enthusiastic people who want to learn new skills.

Application Deadline

Oct 07, 2022