Customer Service Partner

£12,194 yearly
  • Valleys to Coast Housing Association
  • Bridgend, UK
  • Oct 20, 2022
Permanent Customer Service

Job Description

We are currently recruiting for a Part Time Customer Service Partner to join our team. The role of a Customer Service Partner is to provide a front line service for customers contacting Valleys to Coast with questions, queries or issues. These services can be face to face in our reception area, by telephone, email, web chat and via social media platforms. The queries are wide and varied and can be in relation to rents, maintenance, community projects, general tenancy management issues, improvements works or support services.

The right candidate will have a positive and can-do attitude to resolve challenges the first time, whilst delivering exceptional customer service to our current and future customers. Previous experience in a fast paced customer focused role is advantageous, however not essential. If you have the values and qualities needed to thrive in this role, we will provide full training.

This is a part time role that will alternate weekly across a fortnightly shift pattern. You will be required to work Monday, Tuesday and Wednesday one week, then Thursday and Friday the next. 7.4 hours a day between 8am - 6pm. Totalling 37 hours a fortnight. 

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

Application Deadline

Nov 03, 2022