IT Support Manager

Lioness Recruitment take their specialist experience to find specialist careers. A highly respected NPO are looking for an experienced IT Support Manager to join their established team and take ownership of the organisation's ICT support functions. This is a 12 month fixed term salaried role and will be a weekly mix of remote working and attending a Birmingham based head office.

Your responsibilities will be to manage the ICT Support function and IT Service Desk whilst existing IT Management are engaged in various projects. You will also lead Service Desk Analysts, IT Field Engineers and the Infrastructure Team, assisting them in their day-to-day tasks and being the first point of contact for escalation of ICT issues and communication with the wider organisation. This will include team performance management and monitoring service desk efficiency to ensure excellent service delivery and make any identifiable improvements.

Essential:

• Solid ICT team management experience
• Experience of establishing and embedding ICT Managed Service Provider solutions
• Previous experience of leading an ICT Service Desk
• Hands-on technical knowledge of a variety of systems including Windows 10 Desktop, Azure Active Directory, DNS, Networks, Citrix and Group Policy
• Proven ability to troubleshoot hardware and software problems and adapt to new technologies swiftly
• Demonstrable ICT Asset Management process experience
• Change management
• ITIL certification
• Candidates who have worked for an ICT MSP will be especially desirable

Ready to take the first step to your next step? Ready to be brave? Then we’re ready to help.

Lioness Recruitment acts as an employment agency and an employment business. We are an equal opportunities employer, committed to diversity and welcome applications from all communities.