Implementation Consultant - Repairs

Company Description

***PLEASE NOTE THIS ROLE IS HOME BASED***

Come join us and make a difference in the world!

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.

Discover more at www.necsws.com

Job Description

ROLE OVERVIEW:

NEC Software Solutions (NEC) is one of the fastest growing public service businesses in the UK, and has significant overseas interests in Australia, New Zealand, and Canada.

We use strategy, innovation, information, and technology to promote high-performing public services, management, and governance in the UK.

Join our UK-based team and embark on an exciting journey as a Consultant, specializing in NEC Housing IT systems for the not-for-profit social housing sector. We are seeking enthusiastic individuals eager to learn and develop new skills, delivering systems and services that drive employee capabilities and public value.

MAIN RESPONSIBILITIES:

• Provide expert consultancy on Housing system implementations, focusing on system configuration and build.
• Deliver exceptional consultancy services to existing customers utilizing our Social Housing Management Software.
• Ensure effective delivery of consultancy and training, consistently achieving positive customer feedback.
• Drive customer satisfaction with the product, promptly reporting any issues to internal teams.
• Maximize billable utilization and contribute to product development and user guides.
• Develop and maintain customer and internal training courses and solution design manuals.
• Continuously progress and update knowledge in all aspects of Social Housing Management.
• Demonstrate flexibility by being available for travel, including overnight stays, and working outside standard hours.

Qualifications

Essential Skills:

• In-depth expertise in Repairs, Planned Maintenance, and Contractors business processes using Housing systems.
• Previous exposure to Housing products or Housing environments within Local Authority Housing, ALMOs, or Housing Associations.
• Experience in a consultancy environment, delivering excellent communication both written and verbal.
• Working knowledge of project methodologies from a consultancy standpoint.
• Experience working with customers and/or external agencies, including delivering training or seminars.
• Strong problem-solving abilities in demanding circumstances.
• Ability to work independently or collaboratively within a team.
• Proficiency in handling multiple parallel projects.

Desirable Skills:

• Experience in creating, configuring, and implementing NEC Housing system modules.
• Working knowledge of Unix and/or SQL.

As a valued Consultant, you will play a crucial role in implementing and enhancing Housing IT systems, driving positive change in the social housing sector. Join our team and make a significant impact while advancing your skills and knowledge. Apply now to be part of our trusted partnership approach and contribute to public value!

Additional Information

We are proud of the benefits we offer employees of NEC Software Solutions 

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/ sell 
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A fantastic selection of flexible benefits to suit your individual needs
• We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities