Job Description
37 hours per week
We are currently recruiting for a Customer Service Partner to join our team. As a Customer Service Partner you will be providing a front line service for customers contacting Valleys to Coast with questions, queries or issues.
These services can be face to face in our reception area, by telephone, email, web chat and via social media platforms. The queries are wide and varied and can be in relation to rents, maintenance, community projects, general tenancy management issues, improvements works or support services.
The right candidate will have a positive and can-do attitude to resolve challenges the first time, whilst delivering exceptional customer service to our current and future customers. Previous experience in a fast paced customer focused role is advantageous, however not essential. If you have the values and qualities needed to thrive in this role, we will provide full training.
As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.
Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.
To view the full recruitment pack and to apply for this position, please go to https://www.valleystocoast.wales/join-our-team/current-vacancies/
Application Deadline
We're a not for profit organisation who provide and manage 5,835 homes across Bridgend, South Wales.
We also provide management services to 722 leasehold flats, have a portfolio of 50 shops and other non-residential properties let on commercial terms, and manage 1,129 garages.
Our vision is intended to stretch and provoke our people to think the impossible and have ambitious aspirations for themselves and our customers. It is inherently based on us building strong and fertile partnerships in every area of our business.
Our Values are our fundamental beliefs as an organisation. They are the guiding principles for how all of our people should behave and act. They flow through every part of our organisation and are what makes us special.
Value People
We see the potential in people, those we work with and those we are here to serve.
Think Differently
We try new things to improve peoples’ lives and careers.
Courage to see things through
We want the best for ourselves, our colleagues and the people we serve; so we speak, work and act with conviction, strength and determination.