Your Community Co-ordinator

£28,674 - £33,831 yearly
  • NCHA
  • Mountsorrel, UK
  • Mar 03, 2023
Contract - Fixed-Term Salary Admin-Clerical

Job Description

Salary: £28, 674 - £33,831 per annum
Location: Mountsorrel
Hours: 35
Closing Date: 10/03/2023 23:59

The Vacancy

Contract type: Maternity Cover Until December 2023

“The best thing about working in Housing Management is the positive impact we make on people's lives” - Current colleague.

We have an exciting opportunity for you to become the NCHA ambassador for a designated geographical area. As our Your Community Co-ordinator you will support, deliver and co-ordinate tenancy sustainment through a coaching approach, linking into statutory services and voluntary sector provision. You will deliver estate management activity and involve local residents and partners in this and other customer involvement activities.   

Be the face of NCHA on your patch welcoming new customers who have signed up digitally or carrying out sign-ups for those new customers who require this to be completed face to face. Carry out new customer visits and other scheduled tenancy management visits using a risk based approach to identify those customers who will need further support to maintain their tenancy and home. You will carry out a program of support visits to build trust and maintain those relationships as an ambassador for NCHA

We are looking for an enthusiastic people person who loves to engage with others. We want someone who is full of ideas on how to enrich their allocated community. You will be an avid listener and keep your ear to the ground. You will ensure tenants in your area are able to engage and integrate into their community. 


  1. You will need to attach a CV in order to apply for this role.
  2. All correspondence will be via your registered email address.
  3. View the full Role Profile in the document tab at the top of the page and refer to the Person Specification section of the Role Profile to complete your application – show us why you are suitable!
  4. For more information about NCHA, please refer to the attached ‘Helping Our Customers’– get a better idea of what we do across the organisation!

To apply, click the Apply Now button at the top of this page

Looking forward to receiving your application!

All successful candidates will be required to take a work related test on the day of the interview.

Company Benefits: 
⦁    c36.5 days leave a year with additional 2 days after 5 years’ service
⦁    Healthcare Cash Back Plan worth up to £1,200 per year on your routine healthcare costs e.g. Dentist, opticians etc.
⦁    Company Pension Scheme with contributions matched up to 10%; including life assurance 
⦁    Enhanced maternity/paternity/adoption pay
⦁    £250 for successful referral of a friend/family member 
⦁    Employee Recognition Scheme with monetary rewards
⦁    Great learning & development and qualification opportunities
⦁    Paid to train
⦁    Discounted bus passes and gym membership, discounts and cashback at major retailers
⦁    Free access to employee Advice Line; with a 24-hour confidential advice service 
⦁    Opportunities to join several networking and support groups e.g. LGBT Ally, Ethnic Minority Network, become a diversity champion etc.
⦁    Fantastic flexibility and a great work/life balance

As an Equal Opportunities and Disability Confident Employer, NCHA welcomes applications from all suitably qualified candidates including those from Black, Asian and minority ethnic (BAME) groups and disabled candidates. As part of our LGBT + Allies Programme, we also welcome applications from members of the LGBT + community and encourage inclusivity in the workplace.

The Company

We’re Nottingham Community Housing Association, known to many as NCHA. We’ve been around since 1973, and we're really proud of that. We're more than just a housing association: we deliver care and support to people all over the East Midlands.

Application Deadline

Mar 10, 2023