Senior Business Analyst / Consultant

  • TechLabs London Ltd.
  • Remote (High Wycombe, UK)
  • Mar 07, 2023
Full time Commercial Services Consultant Customer Service Data Analysis/ Management Information Technology

Job Description

TechLabs London is a fast-growing technology start-up with offices in the UK (High Wycombe), UAE (Dubai) and a Development Centre in Egypt (Cairo). As a Microsoft global premium partner, we deliver world-class Microsoft Dynamics365, Power Platform and Azure cloud products to the housing industry (amongst others). With iProperty Cloud (iPC), our Housing Platform, we are challenging the norm within the sector, helping housing associations and councils to move away from legacy products to modern, modular, agile, SaaS products that can be tailored to each business and can grow with their needs over time.

Due to exponential growth, we are looking to expand our team by bringing in an experienced capable Senior Business Analyst/ Consultant with strong customer-facing consultancy skills within the Property and Housing Industry.

As a Senior Business Analyst/ Consultant, you will work closely with clients, business stakeholders, project delivery teams, and other business units to understand, define and document complex requirements and business processes. 

Key responsibilities:

  • Preparing, coordinating, and running customer-facing workshops, capturing requirements, stakeholders’ feedback, and defining business processes.
  • Designing business processes and documenting requirements, processes (As-Is and To-Be), features, and business needs.
  • Leading improvement initiatives that contribute to the ongoing development and success of the business.
  • Engaging with key stakeholders in multiple business areas to scope business needs and identify key pain points to overcome as well as defining quick wins where possible.
  • Clearly conveying well-defined business requirements to delivery teams and effectively communicating business processes and needs to ensure successful business outcomes.
  • Managing requirements and traceability throughout the project lifecycle, ensuring effective scope control and ensuring solution compliance to business objectives.
  • Demoing Technology solutions and functionality to various stakeholder groups.
  • Working with Microsoft Dynamics 365, Power Platform, and our custom-built solution iProperty Cloud.
Skills and Experience:
  • Experience in the Property and Housing Industry is highly desirable
  • Strong experience in designing business processes.
  • Ability to understand our business, our technology, products, and market approaches.
  • Expertise in customer-facing workshops with the ability to act on stakeholders’ requirements and feedback.
  • Ability to rapidly build relationships with stakeholders with different backgrounds.
  • Great organisational skills and ability to take initiative without detailed guidance.
  • Experience in a highly demanding and fast-paced work environment with a quick turn-around of tasks.
  • Excellent Technical and IT skills including the ability to learn new Technologies and demo our Technology solutions to customers.
  • Working experience in Agile SCRUM or Agile Kanban environment.
  • Ability to effectively use remote collaboration tools like Slack, Kanban boards (Trello), or Microsoft Teams.
  • Experience with Microsoft Dynamics 365 is desirable, but not essential.
Work Arrangements:
  • This is a full-time, permanent job with remote working opportunities providing you can work effectively.

Application Deadline

Mar 31, 2023