Dynamics 365 Functional Consultant

TechLabs London is a fast-growing technology start-up with offices in the UK (High Wycombe), UAE (Dubai) and a Development Centre in Egypt (Cairo). As a Microsoft global premium partner, we deliver world-class Microsoft Dynamics365, Power Platform and Azure cloud products to the housing industry (amongst others). With iProperty Cloud (iPC), our Housing Platform, we are challenging the norm within the sector, helping housing associations and councils to move away from legacy products to modern, modular, agile, SaaS products that can be tailored to each business and can grow with their needs over time.

Due to exponential growth, we are looking to expand our Team by bringing in an experienced capable Dynamics 365 Functional Consultant with strong customer-facing consultancy skills.

As D365 Functional Consultant, you will work closely with clients, business stakeholders, project delivery teams and other business units to understand, define and deliver complex requirements and business processes as Power Platform and Dynamics 365 solutions.

• Facilitates discussions with business and technical stakeholders to extract critical business requirements and present a technical vision and solutions in the form of Power Platform Apps, and Dynamics 365 solutions with configurations, customisations and integrations to meet customer needs and project objectives.
• Works closely with the Solutions team to develop a solution proposal that includes scope, assumptions, implementation plan, and technology solution options to meet project goals as well as longer-term needs.
• Provides functional and technical input and guidance to the project team throughout the implementation to ensure accurate delivery of project plans.
• Provides current best practices and solution alternatives as part of functional or technical design documents.
• Communicates complex topics regarding solutions and related projects to audiences both with and without deep technical skills.
• Balances business users’ requests and requirements with technical constraints
• Assists with providing inputs to the project plans, estimates and scope for sales proposals and statements of work.
• Documents and writes up specifications for Technical team members and developers in a clear and concise approach.
• Participates in implementation customization and configuration for Power Platform and Dynamics 365 solutions.
• Ensures consistent release management, change management and project approval processes.

• Deep knowledge of Power Platform and Microsoft Dynamics 365 (CRM) Customer Engagement.
• Demonstrated experience building Power Platform and Dynamics 365 solutions.
• Experience working in an Agile Scrum environment is highly desirable.
• Strong understanding of when to use native features and when it is appropriate to use custom development. Ability to successfully communicate this information to both internal and client stakeholders and team members.
• Ability to understand our business, our technology, products and market approaches is an essential part of this role.
• Ability to be client-facing including effectively communicating with the client, leading meetings, and capturing and distributing action items.
• Exceptional organisation skills with and initiative to work without detailed guidance.
• Able to quickly turn around tasks in a fast-paced work environment.
• Excellent Technical and IT skills with the ability to learn new Technologies and demo our Technology solutions to customers.
• Experienced with business operations conducted online (distributed teams), via chat platform (Slack), Kanban boards (Trello) and communication via Digital platforms (Microsoft Teams).

• This is a full-time, permanent job with remote working opportunities provided the candidate can work effectively.
• Occasional travel to client sites will be required.