Service Desk Analyst (Fixed Term Contract 24 months)

Are you passionate about IT and Service Delivery? Do you have good experience of delivering excellent customer service? 

We are looking for someone who can provide a professional, effective, and efficient IT support service to RBH colleagues to ensure that they have the IT tools available to carry out their roles as effectively as possible. 

 This post will involve:

• Provision 1st and some 2nd line support to customers through the service desk
• both onsite and remote
• Diagnosing and resolving technical issues where possible, escalating when required
• System administration and security management
• Managing and maintaining IT Asset Registers 
• Managing the build, configuration, and rollout of IT hardware
• Review, improve and document system procedures and guides
• Active Involvement in projects being undertaken by the IT Team.
• Placing and managing hardware and software orders with suppliers
• Assisting with the delivery of IT training to RBH users

We are looking for people with a positive can-do attitude, who are team players and can demonstrate a willingness to develop and progress in their role.

You will have:

·        Good written and verbal communication skills

·        Ideally relevant IT service desk experience

·        Strong technical knowledge of systems, applications, and infrastructure

·        Understanding of hardware

At RBH we go beyond providing our customers with houses, we provide them with homes, support, and opportunities. We are a mutual Housing Association co-owned by our customers and our

employees meaning they are at the heart of every decision we make and have the ability to shape the direction of the business.   

Our Core Values are important to us, so we are looking for someone who embodies these and is passionate about delivering our priorities and vision. If you feel that you have the skills, experience, ambition and drive to make a real impact, we want to hear from you!  

http://rbh-succeeding-together.pdf 

What’s in it for you?   

As well as providing our customers with brilliant support we recognise that our employees are at the heart of the success of our society.    

We offer opportunities for training and further development for the right individual.  

In return for your hard work, we offer a competitive salary up to 35 days Holiday all UK bank Holidays SMART working allowance.     

We understand that your job isn’t defined by where it takes place, and we are passionate about providing our employees with a fantastic work life balance. To encourage this, we offer a generous holiday entitlement plus the possibility to buy 5 more days every year!   

In addition to this you will have the opportunity to complete a smart working agreement with your manager, this will allow you to create flexibility within your working day deciding where, when and how you do your role.     

But that’s not all. We offer a reward package to suit everyone: including a matched contribution pension scheme, retail discounts, Employee assistance programme, healthcare cash plan, enhanced Maternity and Paternity pay and excellent learning and development opportunities and more.    

Another thing we are passionate about is supporting our employee’s health and wellbeing.  You will have access to our readily available wellbeing support package, including free counselling with our employee assistance programme, wellbeing champions, healthcare cash plan and our Able futures programme.