Job Description
With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Solutions Consultant role responsibilities include:
- Once experienced:
- For smaller projects, the Solutions Consultant will often lead from start to finish.
- In others, they will be paired with the Principle Solutions Consultant or Solutions Director.
- Liaise with clients to analyse business processes, clarify requirements and determine the scope of required solution.
- Analyse data to identify problem areas and propose system configuration or process changes to overcome them.
- Present overall solution designs and workshops to a technical and non-technical audiences.
- Deliver all consultancy work in a timely manner, to scope and within budget, while keeping internal and external parties updated with progress.
- Meet and exceed customer expectations with your business knowledge, skills and professionalism.
- Provide support and technical guidance during the pre-sales phases that could include:
- Collaboration in customer-facing meetings, delivering demonstrations, etc.
- Conducting benchmark and 'What-If' scenario testing with customer data.
- Deploy and manage system trials for potential clients.
This role is home working and therefore your location is flexible provided you have good travel connections. FLS has office hubs near Reading and Warrington and there is a high degree of interaction with colleagues with meet up sessions/workshops. Product training will be provided in the UK and Germany.
EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED
- Proven business analysis and software implementation skills with minimum 4 years' experience, ideally to include field service management or scheduling/dispatch/mobile related solutions, working for either a vendor or a field service organisation
- Strong problem-solving ability, analytical skills and effective time management are required
- Excellent written and verbal communication, able to articulate concisely with enthusiasm and clarity
- Quickly establishes credibility, trust and rapport with customers and colleagues at all levels
- Takes personal responsibility, with a flexible 'can do, will do, whatever it takes' attitude
- Degree or equivalent qualification, ideally in IT, a mathematical or science subject
- Hold a full valid driving licence and passport
- Must be an existing resident in the UK with full 'Right to work'
TECHNICAL SKILLS REQUIRED
- Competent with SQL and relational databases
- Good understanding of Web Services
- Proficient with MS Office, especially Excel
- Ability to read VBA beneficial but not essential
REMUNERATION PACKAGE
An attractive remuneration package will be offered according to experience, including a bonus scheme and private healthcare.
Application Deadline
FLS - FAST LEAN SMART offers dynamic field service scheduling and route optimisation solutions that enable digital transformation to achieve all-new levels of productivity and customer engagement. Customers range from 50 to 1000s of operatives and in our recent survey answered by every customer in the UK we rated 9.6/10 average for our technology, consulting, and ongoing support. We are 15 employees in the UK and a recent survey gave a remarkable eNPS of +100.
FLS has over 25 years’ experience in the development and implementation of dynamic scheduling solutions across multiple industry sectors our aim is to ensure that FLS scheduling solutions are undisputedly the fastest, leanest, and smartest on the market.
Customers include the landlords and contractors managing over 500,000 properties in the UK and Europe. Our latest is Amey Secure Infrastructure who repair and maintain Ministry of Defence housing, and we have great reference video interviews with live customers such Your Housing Group / Fix360, Axis Europe, JLA Group and HomeServe.
FLS VISITOUR, our flagship scheduling solution for field service, is typically live within weeks and requires a fraction of the project days required by our contempories due to the ease, depth and flexibility of configuration. We enable the most accurate planning of appointments and routes that are cost-optimised using actual traffic-based driving speeds for every road segment.
The solution is operative-friendly thanks to intelligent real-time optimisation, including same day and rapid response, and includes the option of FLS MOBILE for job management in the field. We help achieve the optimal customer experience, including support for 24x7 self-service, automated messaging and tracing arrival of the operative ‘Uber’ style.
Today, all HMS and repairs management software includes some form of field force scheduling capability, however, none offer truly optimised appointment booking and scheduling that comes close to the accuracy and efficiencies that can be achieved with FLS VISITOUR.
FLS has a significant partner ecosystem within social housing including Microsoft as ISV partner for Dynamics 365, and their integrators including HSO International, Avanade, DXC. We integrate to all mainstream housing managment and repairs systems.
Axis Europe, 500 operatives “The main reason we chose FLS was the speed and high performance of FLS VISITOUR and the fact that we can tweak its algorithms to fit our needs. With speed profiles and real-time traffic data, FLS VISITOUR plans routes in ways that are most efficient and most productive for our operatives. And real-time tracking increases our engagement with customers and reduces no-access rates.”
Your Housing Group/Fix360, 200 operatives, 28,000 homes "FLS scheduling solution is superb. They have proven an exceptional partner and I heartily recommend FLS to other housing providers. The new way of working has been transformational for my team and driven efficiencies; we are completing 25-32% more jobs per operative on a like-for-like basis which is tremendous."
In short, our colleagues work with great technology that makes a real difference. We perform in a positive and entrepreneurial environment with a team which take real pride in the satisfaction we deliver with benefits and ongoing partnership with our customers and complementary vendors.