Civica CX Application Support

£37,500 - £42,000 yearly
  • Morgan Hunt
  • Hybrid (London, UK)
  • Feb 07, 2024
Permanent Information Technology

Job Description

An exciting opportunity has become available for an experienced Civica CX Application Support professional, to join my client a Housing Association.

A new role within the organisation, assisting the Head of Technology and Data with technical Support with Civica CX and other 1st/2nd Line IT support.

A permanent role, based in London, working on average 2 days in their office per week with flexibility.

Looking for a Civica CX Application Support to provide 1st/2nd Line Support for technology platforms, systems and devices. You will help manage day-to-day assistance for users, ensure systems meet evolving business needs, and act as a key liaison with vendors and outsourced IT functions.

Responsibilities

·        Working on Civica CX: implementing system upgrades, enhancements, and improvements, implementation of modules and other user experience related support.

·        Provide helpdesk support and troubleshooting for systems and devices.

·        Assisting with change management processes.

·        Conduct user training on systems and technologies.

·        Managing device allocation, configuration, and maintenance.

·        Diagnose and resolve basic system issues.

·        Coordinate with vendors and outsourced IT teams.

Skills and Experience

·        MUST HAVE CIVICA CX (Housing Management System)EXPERIENCE.

·        Experience providing first line systems and technology support.

·        Knowledge of core business systems and digital platforms.

·        Excellent user support and training skills.

·        Strong communication and collaboration skills.

·        Passion for technology and systems.

This is a great opportunity to join a friendly organisation, utilise your experience, and grow your technical knowledge.

A permanent opportunity, based in London, hybrid working averaging 2 days per week with flexibility. Paying around £40,000 based on experience.

If you are interested, please feel free to apply for the role.

Application Deadline

Feb 16, 2024