Customer Liaison Officer

£28,706 yearly
  • Valleys to Coast Housing Association
  • Bridgend, UK
  • May 13, 2024
Full time Customer Service

Job Description

37  hours per week - 12 months Fixed Term

We are currently recruiting for a Customer Liaison Officer.

The overall purpose of the role is to support the Major Improvement Works (MIW) Team by delivering a high level of liaison, engagement and support to customers ahead of and during improvement work programmes.  You will be the central point of contact for our customers, providing clear and accurate communication regarding the nature of the works that are happening and supporting customers with after care as required.  As part of the role you will play a key role in participating in all aspects of customer engagement in relation to the work to proactively support and resolve any problems as they occur.

We are looking for someone with a good technical knowledge of housing repairs and maintenance, as well as the procedures and regulations relating to housing and property services.  You should have experience of dealing with customers, a positive, can-do attitude,        resilience to deal effectively with disappointed customers and the ability to remain calm, tolerant and professional in a stressful and demanding environment.

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

Application Deadline

May 27, 2024