Customer Service Partner (Technical Support)

£30,628 yearly
  • Valleys to Coast Housing Association
  • Hybrid
  • May 14, 2024
Full time Customer Service

Job Description

37  hours per week - 18 months fixed term


We are currently recruiting for a Customer Service Partner (Technical Support) to provide front line service for customers contacting Valleys to Coast.


The overall purpose of the job is to resolve questions, queries or issues.  This  can be face to face, by telephone, email, web chat or via social media platforms. The queries will be wide and varied in relation to repairs and maintenance.  You will provide answers and resolve challenges first time delivering great customer service to our current and future customers. 


We are looking for someone with experience of working in a fast paced and customer focused environment as a Customer Support Specialist or similar Customer Service role.  You will need a good understanding of housing repairs and maintenance and be a good problem solver.  


As part of the role you will communicate in a timely and accurate manner with contractors involved in the provision of Valleys to Coast Groups’ out of hours emergency telephone cover, ensuring adequate cover is also in place for periods of service closure.


As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.


Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

Application Deadline

May 28, 2024