Customer Service Partner

£27,144 yearly
  • Valleys to Coast Housing Association
  • Hybrid (Bridgend, UK)
  • Jul 09, 2024
Permanent Customer Service

Job Description

37  hours per week 

We are currently recruiting for a Customer Service Partner to work in our Responsive Services team as part of The Repairs Hub.  You will provide front line service for customers contacting Valleys to Coast with questions, queries or issues. These services can be face to face, by telephone, email, web chat and via social media platforms. The queries will be wide and varied in relation to repairs and maintenance.  You will provide answers and resolve challenges first time delivering great customer service to our current and future customers.

As part of the role you will be required to have a positive and can-do attitude and experience of working in a fast paced and customer focused environment would be beneficial.  Ideally you will have experience of using multiple IT systems.  We are looking for someone who genuinely wants to make a difference to people’s lives, homes and communities. 

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.

Application Deadline

Jul 23, 2024