Job Description
Do you enjoy business analysis and ways of improving the customer journey through new and innovative digital solutions?
If the answer is yes, then we would love to hear from you.
We’re looking for a Business Analyst to join us on a 12- month fixed term contract with an excellent salary of £47,883 plus some fantastic benefits
As a Business Analyst you will provide Business Analysis and Project Management expertise to deliver solutions in alignment with LHP’s Digital Change Portfolio.
You will need experience using Agile & Waterfall Methodology with strong stakeholder management experience to be considered for this role.
We would highly welcome applications from those that can demonstrate service review experience and have Lean & Agile qualifications.
The role is defined as being flexible under our agile working policy, therefore you will be able to work from wherever is suitable to complete the task at hand. This might be in one of our homes, schemes or estates, at home, in one of our offices located in Boston, Grimsby or another location or somewhere else!
What is Lincolnshire Housing partnership like to work for?
We’re a local housing association with our roots firmly fixed in our Grimsby and Boston communities, emphasised by the presence of our vans and that many of our colleagues were born in the same areas that we serve. This gives our teams an additional sense of purpose to improve the lives of our customers.
There is a strong sense of togetherness across the organisation, our culture encourages accountability, cross-departmental collaboration and we welcome the opportunity to improve through feedback.
To hear some stories from our colleagues, check out our YouTube Channel
At LHP, we’re committed to creating great homes and strong communities. Our vision for Equality, Diversity and Inclusion is to be an open, inclusive organisation that recognises and respects all our communities and supports everyone to thrives
You can read our full EDI Vision at:https://www.lincolnshirehp.com/about-lhp/corporate/edi-vision/
What additional benefits will I get from working for Lincolnshire Housing Partnership?
- A family friendly Agile Working Policy
- 24 holiday days a year pro rata (plus bank holidays) which will increase by 1 day per year for the first five years of service
- The ability to earn additional holiday days through full attendance
- A superb employer salary sacrifice pension scheme with up to 12% paid by LHP
- An employee wellbeing package worth up to £1,200 annually through our benefits partner Westfield Health
- Discounted Shopping Vouchers through Westfield Health
- Opportunities to learn new skills and knowledge through our fantastic corporate training programme
- Mental Health First Aiders across the business to support you if you go through a tough time
What will I be asked to do as a Business Analyst?
- Collaborate with Stakeholders to define the project scope, objectives, and deliverables
- Utilising a broad toolbox of techniques, apply a structured approach to problem definition, be able to measure the current situation in a specific business area, analyse issues and their root causes, define, evaluate improvement initiatives and implementing optimised digital customer experience focused solutions.
- Responsible for analysing and interpreting different business situations from a variety of viewpoints and finding creative, workable and cost-effective solutions
- Proactively discover and fully understand the ‘as is’ business processes and map out potential improvements/ to-be’ with stakeholders.
- Provide documentation support for requirements gathering, process analysis, gap analysis and service re-design.
- Confidently challenge business requirements to ensure they champion customer experience, improve business efficiency and digital functionality.
- Translate functional requirements for customers and colleagues into clear, accurate and detailed user stories with acceptance criteria that can be used to develop, test and measure success against.
- Act as a partner between the business and the Technology Teams to identify links between the requirements of different departments and the overall Programme Plan and make recommendations on prioritisation of projects and scale of resourcing needs
- Project Management skills to coordinate allocated projects, produce project timelines, milestones and schedules
- Responsible for providing project reporting, capturing & maintaining project management tools inc RAID, Change, Lessons learnt
What skills, attributes and experience will I need as a Business Analyst?
- We’re looking first and foremost for someone who shares and demonstrates our values – they are the foundation for everything we do.
- You’ll have bags of enthusiasm and a real passion for understanding how an organisation works and gets things done through its people.
- Extensive experience working in digital transformation programmes where user centred design is a priority
- Strong experience having delivered Unified Comms and cloud-based solutions within complex environments
- Experience working across a diverse range of technology solutions
- Experience overseeing and coordinating all facets of project management, ensuring effective planning, execution and completion while managing resources, timelines & stakeholders expectations
- Experience working in a multidisciplinary team, using agile principles and confident promoting these ways of working to others.
- As this will be an agile working role, you’ll need to be self-motivated and organised.
- Intellectually agile and creative; a clear, strategic thinker with proven analytical and problem-solving skills
- Ability to work with sensitive information, ensuring complete confidentiality
- Contribute to collaborative and effective team working and provide cover for colleagues as required
- Builds and maintains strong professional, trusting relationships with business colleagues, senior stakeholders, and IT.
- Strong stakeholder management and influencing skills, able to work intuitively
- Experience and knowledge across a range of digital and collaborative tools like Miro, JIRA and project planning tools
- Experience creating and conducting end-user testing on platforms.
What qualifications will I need as a Business Analyst?
· Business Analysis Foundation or equivalent
Please apply on our website and download the Job Description and Person Specification for full details regarding this role.
Offer of employment is subject to a DBS check and satisfactory references.
Application Deadline
Lincolnshire Housing Partnership (LHP) manages nearly 12,500 affordable rental and shared ownership homes and offers a range of other services to support people and communities across the historic east coast of Lincolnshire.
As a charitable community based organisation, we channel profit back into services and projects that benefit our customers and local neighbourhoods.
In early-2020 we launched our internal Culture Change Programme, The LHP Way, which means providing engagement and development opportunities, as well as enhancing our output through the embrace of technology.
We have made great strides with our Digital Transformation Journey, and in 2022 we will launch a new customer portal and app – MyLHP, and a new corporate website.
Our focus is also on what LHP can do to contribute to a more sustainable future. This saw the recent issuing of our ESG Strategy, which aims to create positive environmental and social impacts, with outcomes that benefits our customers, communities, employees and other stakeholders.
Our commitment to being a Customer First company means that our customers are at the forefront of our decision-making.
And it goes without saying we’re proud to be a values-based organisation.