Head of Digital & Data

What are we looking for?

Innovation, digital transformation and data have never been more important in delivering exceptional customer service.

That’s where you come in.

You will be creative, driven, committed to enabling excellent customer service and can work collaboratively with colleagues and customers in turning ideas into actions.

We have an award winning new housing management system in place and want to continue in transforming our digital services so will be asking you to develop and deliver a new digital strategy in line with our Leading and Growing ambitions.

This is an excellent opportunity for someone who wants to shape and influence our digital journey.

We will invest in you and support you to grow and learn. You will also get great opportunities to influence and drive change and contribute to the overall running of the business.

For an informal discussion about this job opportunity, please contact Sean.Lawless@northstarhg.co.uk to arrange a call.

Equality, Diversity, and Inclusion-Different Together

At North Star, Equality, Diversity, and Inclusion are part of our DNA. Together, we continue to build a culture that encourages, supports, and celebrates difference. It fuels our innovation and connects us even closer to customers and communities.

We are keen to reflect the communities we serve and welcome applicants from a broad range of backgrounds and experience. We are committed to tackling issues of under representation in our staff team. As such we will guarantee an interview to any candidate who, has a disability, or considers themselves to be from an ethnic minority background and meets the essential criteria of the role.

We can provide all recruitment material in any format, this includes accepting written applications, as well as online. We will also make any reasonable adjustments necessary to help candidates participate in our recruitment processes

What is North Star?

North Star operates across the Northeast and North Yorkshire. We own, and manage 4,000 units of high quality, affordable housing including specialist supported housing. We are committed to building homes and futures as well as investing in people at every level.

The “North Star”, also known as Polaris, is a constant in the sky. It’s more than just a single star; it’s a natural beacon that’s been used to navigate for centuries. It provides direction to those who are lost and without any other form of conventional navigation. Stars shine, and we look to them for guidance and inspiration.

Our Organisation is full of North Stars’. Bright people who sparkle, achieving great things, and rising stars who shatter expectations, raise the bar and are great to be around.

What is good about working at North Star?

We are award winning, growing, and thriving as a business. We were the first Housing Association in England to be awarded The Investors in People Platinum standard, which we hold until 2026.

In 2021 we were named UK Employer of the year in The Housing Heroes and Investors in People Platinum awards

We are proud of what we have achieved, as its hard work. We do it because it makes North Star strong and ensures that we can do the very best for and with our customers.

Hybrid working operates throughout North Star. In summary, flexible, agile, and home working is available, and in operation across the business. We all base ourselves in the office at least two days a week, to ensure that we can continue to develop our relationships and culture. This approach was developed by all staff. Dialogue is welcomed on flexible working.

We only employ exceptional people and invest significantly in the development of everyone. People are at the centre of the business, supported by a culture of relational leadership where everyone has a strong voice and influence.

Closing Date for Applications is 25th October 2024.

Assessments/Interviews are scheduled to take place on 6th November 2024