Head of Business Solutions
Salary: £74,000 per annum – 2024/25 pay award pending and other great benefits
Basis: Full Time
Type: Permanent
Location: Birmingham, B37 7YN/Hybrid
We are brave, we are ambitious, we are honest, and we are Citizen!
At Citizen, we are proud to be able to give tens of thousands of people across the West Midlands one of the most important things they will ever have – a home and a foundation for their life.
We are currently looking to recruit an experienced Head of Business Solutions to join the ICT Directorate. The purpose of the role is to lead the development of Citizen’s housing management system (ActiveH) and drive an intensive improvement programme across all business systems. You will translate strategic objectives into digital solutions, manage software releases, oversee the systems development roadmap, and liaise with stakeholders and suppliers. This includes managing contracts and preparing budgets.
You will manage a team of around 20 staff, including programme and project managers, technical developers, business analysts, report writers, and IT trainers. This demanding role requires balancing multiple priorities and collaborating with third parties and Citizen’s leadership team to deliver quality business outcomes.
You will report directly to the Director of ICT.
In housing you can make a real difference, the role of Head of Business Solutions will involve:
As Head of Business Solutions, we need you to have:
We will be an employer of choice and invest in our people
To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.
We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.
Competitive terms and conditions
Health and Wellbeing
Learning and Development
Find out more about our benefits here: Citizen | Benefits (citizenhousing.org.uk)
Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk.
Closing date: Friday 1st November 2024
Interview dates: 7th, 11th, 12th, 13th, 14th of November (to be confirmed according to availability)
Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time. We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified.
We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect. As part of our recruitment process, we carry out robust safeguarding checks.
One of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.
Being a citizen is a hugely important concept. It means being part of society, having a stake, having rights and responsibilities and being respected.
We have a clear social purpose, which is to provide homes that are a foundation for life.
There are some fundamental challenges people in our communities face and we want to be an organisation which can help them deal with these.
So we are working to solve some of the most pressing issues around housing and homelessness.