Senior Business Analyst

About The Guinness Partnership

Founded in 1890, The Guinness Partnership has always been dedicated to improving people’s lives and creating opportunities. Our mission remains unchanged, and we are driven by our four core objectives:

• Deliver Great Service: Strive to be one of the best service providers in the housing sector.
• Provide Great Homes: Offer as many high-quality homes as possible and play a significant role in addressing the housing crisis.
• Be a Great Place to Work: Aim to be one of the best employers in the country.
• Be a Great Business: Operate as a strong, efficient, and trustworthy organisation.

As one of England’s leading providers of affordable housing, we manage homes and provide housing services for around 140,000 customers nationwide. Of our 65,000 homes, over 70% are let at social or affordable rents, with around 10,000 owned or part-owned by the residents.

Our Business Change and IT Team

This is an exciting time to join The Guinness Partnership’s Business Change & IT Team.  We are committed to investing in technology to support our strategic goals and drive continuous business improvement through the delivery of our digital, data and technology roadmap. Our roadmap is built on a ‘Cloud first’ principle, leveraging best practice processes and out-of-the-box functionality.

In recent years, we have grown our MS Dynamics 365 CRM capability, and migrated our HR systems to Oracle Cloud. Our ambitious plans include introducing new functionalities to enhance our digital offer for residents and to implement effective data and records management solutions, as well as continuing to grow our MS Dynamics 365 footprint and delivering improved Repairs and Asset Management capabilities.   

Our IT and Business Change teams collaborate closely to bring our roadmap to life, ensuring we continue to deliver change effectively, innovate, and improve.

About the Role

We are continuously developing our Business Analysis Practice and are looking for a Senior Business Analyst to join our team on a permanent, full-time basis. Our core office is based in Oldham, and we operate a hybrid working model with a blend of office and home working. 

What We’re Looking For

We’re a customer-focused organisation, so we know that how we do things is just as important as what we do. As an experienced Senior Business Analyst, you will not only bring your expertise but also your great customer service skills and willingness to go the extra mile to get the job done. You’ll have a thirst for knowledge which enables you to quickly navigate the housing sector with a willingness and aptitude to understand our core business processes and operating environment.

We’re looking for somebody who’s keen to be actively involved at all stages of the project delivery lifecycle and can seamlessly navigate between completing high-level strategic analysis and detailed business analysis, producing high quality business analysis artefacts that drive decision making and bring solutions to life.  

You will be somebody who is comfortable shaping business analysis workstreams for our projects, and leading a team of Business Analysts with varying levels of experience to effectively deliver business solutions that have measurable benefits. You will be able to balance time, cost and quality standards ensuring that our work is delivered collaboratively and adheres to project and design governance frameworks.

Your application for the role should demonstrate the following experience:

• Proven ability to deliver business solutions for programmes/projects, balancing time, cost, and quality.
• Strong analytical background with a proven track record of developing robust business cases with supporting cost/benefit analysis.
• Significant experience in shaping and leading business analysis on large or complex projects/programmes from concept to operational acceptance.
• Proven track record of delivering quantifiable process improvements through the application of Lean, Lean Six Sigma, or other process improvement techniques.
• Experience in business process modelling and levelling methods (e.g., BPMN 2.0) and the use of enterprise tools.
• Leadership skills to effectively task manage, line manage and develop more junior business analysts.
• Proven ability to engage, and influence at all levels (including Executive Teams).
• Excellent written, numerical, facilitation, and presentation skills.
• Excellent knowledge of Microsoft Office 365 tools and the wider Microsoft toolset.

Key Outcomes

• Quality business solutions that address the requirements of the business, follow best practices, and comply with internal governance frameworks.
• Production of artefacts that enable change initiatives to be assessed and prioritised against business benefits and strategic fit, with high-quality business analysis that enables evidence-based decision making.
• Measurably improved business processes with collateral produced that enables Directorates to drive continuous improvement in their service areas.
• Continuous improvement of the Business Analysis Practice and the development of a culture of continuous learning within the team.

Essential Qualifications:

• BCS Diploma in Business Analysis or IIBA Certified Business Analysis Professional
• Educated to degree level or equivalent professional experience.

If you’re interested in finding out more about the key responsibilities of the role, please review the role profile.