Complaints Officer

40  hours per week

We are currently recruiting for a Complaints Officer.  

The overall purpose of the Complaints Officer role is to provide case management support for our repairs service with a focus on complaint resolution and other customer-facing activities.  You will use first class communication, negotiation and organisational skills to ensure your cases are resolved effectively, balancing the needs of the business with achieving the desired outcome for our customers.  As Complaints Officer you will be the first point of contact for our customers on repair-related complaints to ensure satisfactory resolution and learning outcomes to reduce future instances. This may include working in customers’ homes.

We are looking for someone who will support business improvement across the directorate and wider business.  You will have experience of using GSuite applications or experience in confident use of document, spreadsheet, and presentation software, combined with other IT systems to support your role.  You will also be able to demonstrate experience of working within a service environment and understand the legal, customer and stakeholder perspectives.

As an equal opportunities employer, Llanw is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Llanw.

Llanw reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.