Community Housing Assistant

37 hours

We are currently recruiting for a Community Housing Assistant.

The overall purpose of the Community Housing Assistant role is to support the organisation and the Community Housing Team by providing a proactive and comprehensive customer facing service and by completing administration and system tasks where required. These will be carried out to the highest standards of integrity, accuracy and professionalism in accordance with the requirements of Valleys to Coast and its relevant policies and procedures.

We are looking for someone who can assist our customers with queries relating to the details we hold about them, attend and support customer engagement activities where required and create allocation packs for new sign ups.

As part of the role you will process requests for successions, changes to occupation contract such as sole to joint, joint to sole to support the Community Housing Partner in line with the relevant policies and procedures, carry out visits to customers homes to arrange appointments for compliance related activities and escalate when appropriate to the Community Housing Partners and Community Housing Team Leader.

You will be required to maintain systems, system content and accuracy, as required and directed, work with the Community Housing Team to ensure that the records we keep are up to date and accurate and provide administrative support to ensure that projects are delivered on time and ensure we remain compliant with legislation.

As an equal opportunities employer, Valleys to Coast is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join Valleys to Coast.

Valleys to Coast reserves the right to close the job role earlier than the specified closing date if sufficient applications have been received. Therefore, we encourage you to submit your application as soon as reasonably practicable. We look forward to hearing from you.