ICT Application Support Analyst

£30,690 - £34,100 yearly
  • Alliance Homes Group
  • Portishead, UK
  • Aug 01, 2018
Full time Business Development Information Technology Other

Job Description


37 hours per week

About the Role:


Our ICT Business Systems team is growing as Alliance embarks on an exciting implementation of a new business system that will revolutionise how each of our departments work.


Your role will be to support, implement and develop the new Civica CX database-based business system, and ensure we have the correct management information reports to support the business.  You will find yourself testing upgrades, patches and fixes, whilst reviewing performance reliability to ensure maximum efficiency of our systems.


You will also be in a great position to work closely with our Project Management team and with colleagues across the business to make sure the system is delivering what is needed, co-designing process maps and coming up with solutions and best practices that will really make a difference.


About You:


You will be at the heart of shaping our business systems to fit organisational requirements, you therefore need to have fantastic communication and interpersonal skills to find out what is needed, share what the system can do and find solutions to gain the best outcome. 


Having previously worked within a customer focused environment, you know how to create and maintain positive relationships with your internal customers to deliver a first-rate customer experience. 


You will be able to demonstrate your knowledge and experience of working and implementing business systems, show your understanding of RDBMS, SQL and Microsoft SQL Server Transact and how you keep up to date with existing and emerging technology.  Previous experience of Civica Cx would be advantageous but not essential.


With the variety of projects you will be involved in, understanding Prince2/Agile project management methodologies is key alongside being able to manage your own workload and meet deadlines.


Occasional out of hours work is required for this role.


About us:


Alliance Homes Group is a community based social housing provider operating in the West of England. We currently own and manage around 6,500 homes, employ 500+ colleagues and have an annual turnover of £42 million.


Being at the heart of the organisation, the ICT team play a pivotal role in helping Alliance achieve its ambitious 5-year plan.  We want to be known for our great customer service and improving their lives.  One way we will achieve this is through innovation, embracing change and technology to constantly improve and maximise efficiency.


On top of the standard benefits including 25 days holiday and a generous Pension, we also offer a Healthcare Cash Plan, a Rewards portal with access 100’s of different discounts and Your Alliance Day, an extra day off to say thanks for being part of the team. And this isn’t even all of it!


So…are you ready to bring your AGAME? To find out more visit out website today. 


Closing Date: 26th August 2018

Interviews: Week commencing 3rd September 2018


We believe in equality of opportunity and understand the value of a diverse workforce that is representative of our community. We hold the Investors in People Gold Award which recognises how much we support and value our staff. We’re one of only 14% of companies in the South West to achieve this award so we’re really proud of it!

Application Deadline

Aug 26, 2018