Third Line Support Analyst (Citrix, Cisco)

  • Code Red Associates
  • London, UK
  • Oct 31, 2018
Full time Information Technology Infrastructure

Job Description

Min. 3 months
South West London

Code Red Associates are a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK. We are currently recruiting for a Third Line Support Analyst with a forward thinking & evolving organisation in London that are committed to employee development.

Main responsibilities will be to ensure the delivery of day to day ICT support to the organisation’s users, covering servers, network, applications, desktops, laptops, telephony and mobile devices. On a rota basis, undertake daily checks and maintenance (e.g. checking back-ups) and act as the 2nd and 3rd line  escalation point of contact in resolving user and technical issues. You will also maintain a pro-active role in monitoring all requests, incidents and problems, having complete visibility on the Infrastructure Service Desk.  Respond to Service Desk phone calls/tickets as needed, focusing on 2nd and 3rd line tickets and activities, and taking on tickets escalated by the 1st/2nd line Infrastructure Technicians. Escalate when necessary to the Service Desk Manager.

Essential experience:
•    Demonstrable 2nd  & 3rd line support experience
•    Citrix Xendesktop
•    Cisco Unity
•    Office 365, hybrid environments
•    Windows 7 / 10
•    Frontline service desk environments

If you are an experienced Support Analyst with demonstrable Citrix Xendesktop & Cisco Unity experience then please apply today for immediate consideration.