Application/Helpdesk Support – Housing Systems

£35.00 - £45.00 hourly
  • Code Red Associates
  • London
  • Nov 20, 2018
Full time Information Technology

Job Description

Day-rate contract, 3 months +

Code Red Associates (CRA) is a leading supplier of Permanent & Contract ICT resource to a variety of Blue Chip, SME & expanding organisations throughout the UK.  We are currently recruiting for a 2nd line helpdesk/application support consultant for a large organisation that is committed to employee development, progression, training and providing a friendly, nurturing working environment.
This role requires experience of providing helpdesk and application support within a Social Housing/Asset Management/Repairs environment, including any associated supporting and/or analysing of software products niche to the Social Housing sector (such as Northgate/Sx3 Housing, Northgate/Anite OHMS, Civica (Comino) Universal, Orchard ArcHouse, Capita/IBS Open Housing, Capita Academy, Aareon QL, MIS ActiveH, Opti-time, Rocc, Wheatley, Technology Forge, Apex, Codeman, OPENContractor or similar) as essential. The suitable applicant may have been working with a local authority or social housing business environment and been involved in a project team, involved in day-to-day system administration, specification, analysis, configuration, training, reporting, upgrades and/or testing.

The role itself will involve utilising your knowledge of housing, repairs or asset management business processes to help users with any issues using a specific software application.  You will resolve as many issues as possible whilst keeping unresolved calls to a minimum.  Any further experience writing SQL scripts to interrogate data would be highly beneficial but not a necessity.
This is an excellent role presented on a daily rate contract basis with the possibility of further extension. For consideration for telephone interview for this opportunity, please submit your CV immediately.