Service Delivery Coordinator

£23,184 yearly
  • Midland Heart
  • Booth Street Depot, Birmingham, B21 0NU
  • Feb 05, 2019
Full time Other

Job Description

Do you have what it takes to join our team of Service Delivery Coordinators, who have the challenging role of providing effective administrative support to our in-house maintenance team – ensuring a service delivery is timely, cost effective, customer focused and legislatively compliant whilst achieving contract SLAs and KPIs?

As a Service Delivery Coordinator, you’ll work closely with our in-house maintenance teams, as well as colleagues across Midland Heart, to ensure that customers are provided with a seamless service and a high level of customer care during every aspect of the service. You’ll deliver excellent administrative support in-line with Midland Heart policies and procedures including the processing of orders, invoices and other contract documentation; assisting in the production of monthly team KPI’s and weekly statistics; investigating and approving supply chain invoices within agreed limits; as well as attending meetings as necessary and provide support producing minutes, action point and summary notes as required.

Our ideal candidate? You’ll be a dynamic thinker with excellent administrative skills - someone who strives under pressure and has the ability to manage a large and varied work load with competing priorities and deadlines. You should have some experience within a similar role, through which you would have developed some basic technical knowledge of domestic repairs and maintenance. Importantly, you’ll have the excellent stakeholder manager skills required to communicate with Multi-skilled Trade Operatives, operational managers and tenants alike.

Who are Midland Heart? We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.Interested?

Interested? To apply, please register on our candidate portal and submit a comprehensive CV setting out your career history with a cover letter of no more than two pages, clearly explaining how you think you meet the requirements of this role and demonstrating your career achievements.

Applications close at midnight on 13th February 2019.

Application Deadline

Feb 13, 2019