Service Delivery Consultant (Data Analyst)

  • Orchard Information Systems
  • UK
  • Feb 22, 2019
Full time Business Intelligence Consultant Data Analysis/ Management Databases Information Technology

Job Description

Newcastle Office or Home Based

Competitive Salary and Benefits

Job Summary

Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.

The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing:

  • Business analysis, requirements gathering, process mapping and solution design

  • Systems implementation and migration

  • Consultancy services, training and support

  • Bespoke system configuration using Orchard’s BPM Toolkit

Key Skills and Experience


  • Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL)

  • Extensive knowledge of reporting solutions with demonstrable experience (Business Objects, Crystal Reports, SSRS, Power BI)

  • Experience of migrating data between different sources of data

  • Ability to consult on business intelligence strategies and solutions

  • Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills

  • Capable of working as part of a team or alone with minimal supervision

  • Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours

  • A quick learner who proactively looks to develop own knowledge

  • Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge

  • Capable of delivering effective meetings and workshops, documenting them appropriately

  • Capable of demonstrating software solutions, effectively presenting themselves, the company and the product

  • Excellent computer skills with a good working knowledge of office based products

  • Capable of building and maintaining good collaborative working relationships with key stakeholders

  • Capable of working under pressure to achieve deadlines, manage expectations and change control


  • Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations

  • Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit

  • Knowledge and demonstrable experience of configuring database driven web based solutions

  • Knowledge of HTML, XML, Web Services

  • Awareness of Data Protection legislation

  • Previous experience in a consultancy role with strong commercial awareness

  • Good working knowledge of PRINCE2 or similar Project Management Methodology

  • Good working knowledge of the ITIL Service Management Framework



  • Full UK Driving License


  • Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications

  • Querying Data with Transact-SQL or similar certification

  • PRINCE2 Foundation or Practitioner

  • ITIL Foundation, Intermediate or Practitioner

Salary and Other Benefits

  • Package commensurate with skills and experience
  • Company pension scheme
  • Permanent health insurance and life assurance
  • Westfield Health Cash Plan Scheme
  • 25 days holiday and an additional Birthday holiday

To apply for this role, please email with a CV and covering letter.

The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business

Application Deadline

Mar 31, 2019