IT Service Desk Analyst

£25,235 yearly
  • Midland Heart
  • Birmingham, B15 1LZ
  • Apr 02, 2019
Full time Customer Service Information Technology

Job Description

We’re seeking an experienced IT Service Desk Analyst to contribute to the on-going success of our Technology Team, as we support our organisation to improve technology use and allow colleagues to work smarter, now and into the future. As part of the Service Desk Team, this role is essential in providing an effective 1st & 2nd line support service, covering all of our business systems and equipment, to colleagues across our organisation.

Our ideal candidate? You’ll have previous IT Service Desk experience, demonstrating a history of using your excellent customer service and support / diagnostic skills to provide effective providing 1st and 2nd line support. You’ll possess strong technical expertise including knowledge of IT hardware and software including business applications, desktop applications, telephony and networking – as well as a ITIL Service Management Foundation Certificate or equivalent experience and Microsoft training in Windows 7/8/10 administration and support.

Key to success will be your excellent time management, talent for multi-tasking and prioritising workload, in addition to an attention to detail in logging, updating, progressing and resolving service tickets.

Interested? To apply, please register on our candidate portal and submit a CV which provides a full overview of your career to-date. Please also submit a covering letter of no more than two pages, which particularly highlights your:

  • Experience of 1st & 2nd line IT Service Desk support.
  • Knowledge of IT hardware and software, including business applications, telephony & networking.
  • Attention to detail in logging, progressing and resolving service tickets.

*Please be advised that applications without a covering letter will not be considered*

Closing date for receipt of completed applications is midnight on 23rd April 2019.

Recruitment Agencies please note that we do not accept speculative CV’s, should one be submitted we will assume the candidate is our own.

Application Deadline

Apr 23, 2019