IT Technical Support

  • Aareon UK Ltd
  • Swansea, UK
  • Apr 12, 2019
Full time Information Technology

Job Description

Aareon UK are searching for an additional team member for our Technical Services Team.  This is a newly created role and takes our team to 4-people and is based at our Swansea office, with some occasional travel to our other UK and German HQ offices. You will be responsible for ensuring our staff are technically working and supported to perform their roles from an I.T. perspective.

There is considerable staff contact required for this role and often pressure to work as fast as possible to deal with problems and achieve immediate results in all situations - either to ensure minimum system downtime or to enable staff to get working again.

You may have to lift and carry equipment and stretch to access items in awkward places. The dress code is casual, reflecting the sometimes physical nature of the work, but you are typically expected to maintain a reasonable standard of smartness.

Role Responsibilities

  • Rapidly establish a good working relationship with staff and other professionals, such as software and hardware providers.
  • Install and configure computer hardware operating systems & applications and test and evaluate new technology.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults. Respond within agreed SLA.
  • Prioritise and manage many open cases at one time.
  • Work continuously on a task until completion.
  • Talk staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Set up new users' accounts and profiles and deal with password issues.
  • Provide support, including procedural documentation and relevant reports.

For full information, please download the Recruitment Pack on our website link below, in which you will be able to apply for this position if you wish. Please complete the form on our website;

Application Deadline

Apr 26, 2019