Housing Systems Business Analyst

  • Esuasive
  • UK
  • May 30, 2019
Full time Consultant

Job Description

This role offers a great opportunity to join the Esuasive team delivering modern Dynamics 365 based Housing Management solutions to customers throughout the UK. 

About Esuasive

We work with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Esuasive Housing for Dynamics 365, a fully configured, integrated CRM / Housing Management system that puts the customer at the centre.

We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us deep into 2020. Our approach combines strong project governance with agile delivery and a ‘can do’ attitude, so we place high value on consultants’ ability to engage with customers and respond intelligently to their needs.

The role

Reporting to one of our project managers, you will play a significant role in ensuring successful delivery of solutions to our customers. You will be involved throughout the project life cycle and typically will be our main point of contact with the customer on a day to day basis.

What you’ll be responsible for

  • Pre-project activities – working with our project managers and customers to help define scope and phasing and agree achievable timelines
  • Facilitating and controlling requirements and design workshops, documenting outputs and gaining stakeholder buy-in to the functional design
  • Identifying and encouraging best practice housing management processes
  • Supporting build-stage activities – basic system configuration, data cleansing and data migration, user testing
  • Developing training videos and running user training sessions
  • Coordinating go live hypercare support and helping customers transition smoothly to BAU

What we’re looking for

  • Broad knowledge of housing management processes and systems
  • An engaging personality, with very strong oral and written communication skills
  • Good organisation skills and an ability to multi-task
  • A constructive, consensus-building approach to working with customers’ in-house teams
  • Flexibility, with the confidence to self-prioritise to meet competing customer demands
  • Experience of working with Microsoft CRM / Dynamics will be an advantage but is not essential.

This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of one of our co-working centres, or from home. That means catching up with colleagues on Teams will sometimes have to be scheduled early morning or early evening. And because we have customers located all over the UK, travel (on expenses) is an inevitable part of the job, so you must hold a full UK driving licence.

What we offer

  • A competitive salary (commensurate with your skills and experience), performance-related bonus, pension, flexible healthcare benefits
  • Flex-holiday – trade holidays days up or down
  • Team learning days and social events
  • Commitment to your gaining / retaining professional qualifications to help you succeed
  • Challenge, variety and a flat structure in which progression and pay is closely linked to personal contribution and achievement

To apply, please send your cv with a covering email to hr@esuasive.co.uk

Application Deadline

Jun 30, 2019