Housing Systems Consultant

  • Esuasive
  • UK wide
  • Aug 19, 2019
Full time Consultant Information Technology Professional Services

Job Description

About Esuasive

Esuasive works with housing associations and local authorities, delivering housing management solutions based on Microsoft Dynamics 365 and leading with our own IP, Dynamics 365 for Housing, an integrated Housing Management / CRM solution which puts the customer at the centre.

We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2020. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, and we place high value on our consultants’ ability to engage with customers and respond intelligently to their needs.

The role

Reporting to one of our project managers, you will play a significant role in ensuring the successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.

What you’ll be responsible for

  • Pre-project activities – working with customers to help define scope and phasing and agree achievable timelines
  • Facilitating requirements workshops, documenting outputs and gaining stakeholder buy-in to the functional design
  • Encouraging best practice housing management processes
  • Documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
  • Supporting build-stage activities – system configuration, data cleansing and data migration, user testing, etc.
  • Developing training videos and running user training sessions
  • Managing post go live support; helping customers transition smoothly to BAU.

What we’re looking for

  • Broad knowledge of housing management processes and systems
  • An engaging personality, with very strong oral and written communication skills
  • Good organisation skills and an ability to multi-task
  • A patient, facilitative approach to working with customers’ in-house teams
  • Flexibility, with the confidence to self-prioritise to meet competing customer demands
  • Any experience of working with Microsoft Dynamics / CRM will be an advantage but is not essential.

This is not a routine, office-based, 9-5 role. You will mostly be working on customer site, out of a co-working centre, or from home. That means catching up with colleagues on Teams will sometimes need to be an early morning or early evening activity. And because we have customers located all over the UK, travel (on expenses) is part of the job, so you must hold a full UK driving licence.

What we offer

  • A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
  • Flex-holiday – trade holidays days up or down
  • Team learning days and social events
  • Varied and challenging assignments
  • A flat structure in which progression and pay is linked to personal contribution.

To apply, please forward your cv with a covering email to hr@esuasive.co.uk

Application Deadline

Sep 22, 2019