Systems Implementer

  • MIS Active Management Systems Ltd.
  • Charnwood House, Gadbrook Business Centre, Northwich, Cheshire, CW9 7UG
  • Jan 15, 2020
Full time Information Technology

Job Description

About MIS Active Management Systems

MIS Active Management Systems Ltd have been providing integrated housing management solutions for over 35 years. MIS Active Management Systems have grown steadily and consistently since the business started and now employ over 60 staff. The company is financially strong, but, as an independent business, MIS is not accountable to the stock market, venture capitalists or UK or overseas investors. This means that MIS’s focus is solely on satisfying its customers. All development is completed in-house in the UK and MIS is proud of its high staff and customer retention rates, and excellent customer satisfaction ratings. In a recent survey of customers at our User Conference, 100% of MIS-AMS’s customers said that they would be happy to recommend the company. 

Our customers range in size from under 100 assets to over 67,000 assets and we are recognised for our excellence in software development and customer services. Having supplied private and public landlords, housing associations and local councils across the United Kingdom and the Republic of Ireland, our extensive knowledge of the housing sector is unsurpassed.

Job Summary

Reporting to the Implementation Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner.

The role of the Systems Implementer is wide ranging, challenging and rewarding. You will be working within the Implementation Team on all stages of new business and existing customer projects and support, providing:

  • Business analysis, requirements gathering, process mapping and solution design
  • Systems implementation and data migration
  • Consultancy services, training and support
  • Bespoke system configuration

Role Responsibilities

  • Provide expert implementation and business consultancy services and training for MIS’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards
  • Provide support and advice to customers on the use and configuration of MIS’s solutions on an ad-hoc basis, providing clear and effective resolutions
  • Take ownership of tasks assigned, striving to deliver the best possible service
  • Demonstrate MIS’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements
  • Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications
  • Follow project plans as agreed with customers, project managers and escalating any issues affecting project delivery
  • Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes
  • Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery

Key Skills and Experience


  • Knowledge of HTML, XML, Web Services and SQL
  • Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations
  • Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills with great attention to detail
  • Capable of working as part of a team or alone with minimal supervision
  • Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours
  • A quick learner who proactively looks to develop own knowledge
  • Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge
  • Capable of delivering effective meetings and workshops, documenting them appropriately
  • Capable of demonstrating software solutions, effectively presenting themselves, the company and the product
  • Excellent computer skills with a good working knowledge of office based products
  • Capable of building and maintaining good collaborative working relationships with key stakeholders
  • Capable of working under pressure to achieve deadlines, manage expectations and change control


  • Knowledge and demonstrable experience of MIS’s software solutions
  • Previous experience in a consultancy role with strong commercial awareness
  • Previous experience with Windows Workflow Foundation or Microsoft Flow
  • Good working knowledge of PRINCE2 or similar Project Management Methodology



  • Full UK Driving License

Salary and Benefits

  • Salary commensurate with skills and experience
  • Company pension scheme

To apply please submit your CV and covering letter to