FLS - FAST LEAN SMART, is a technology leader in the development and implementation of real-time scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations, including housing maintenance. Customers can choose between on-premise or hosted software-as-a-service provided by FLS.
The Solutions Support Analyst has a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression.
A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from FLS solutions and are highly satisfied with the system reliability and service received. This requires exceptional problem analysis and customer liaison skills.
With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Solutions Support Analyst activities include:
The successful candidate will work from home but hold weekly meet ups with the solutions support team at our Daresbury offices in the North-West. There is a requirement to be on-call on a rota basis for emergency cover.
Product training will be provided in the UK and in Germany and there is a high degree of interaction with colleagues including quarterly ‘All Hands’ two day meet up sessions/workshops.
EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED
TECHNICAL SKILLS REQUIRED