Housing Systems Implementation Consultant

  • Esuasive
  • Remote
  • Jul 08, 2020
Full time Information Technology

Job Description

About Esuasive

We work with housing associations and local authorities, delivering housing management solutions based on the Microsoft Dynamics 365 / Power Apps platform and leading with our own IP, Dynamics 365 for Housing.

We are independent, and growing, with multiple projects running through to the end of this year and a pipeline taking us well into 2021. Our approach combines traditional project governance with agile delivery and a ‘can do’ attitude, so we place high value on consultants’ ability to engage with customers and respond intelligently to their needs.

The role

Reporting to one of our project managers, you will play a significant role in ensuring successful delivery of solutions to our customers. You will be involved all the way through the project life cycle, and typically will be the main point of contact with the customer.

What you’ll be responsible for

  • Pre-project activities – working with our project managers and customers to help define scope and phasing and agree achievable timelines
  • Facilitating and controlling requirements and design workshops, documenting outputs and gaining stakeholder buy-in to the functional design
  • Identifying and encouraging best practice housing management processes
  • Identifying and documenting system interfaces; working with our partners and other third-party software providers to ensure seamless integration
  • Build stage activities – basic system configuration, data cleansing and data migration, user testing
  • Developing training videos and running user training sessions
  • Managing post go live hypercare and support; helping customers transition smoothly to BAU

What we’re looking for

  • Broad knowledge of housing management processes and systems
  • An engaging personality, with very strong oral and written communication skills
  • Good organisation skills and an ability to multi-task
  • A patient, facilitative approach to working with customers’ in-house teams
  • Flexibility, with the confidence to self-prioritise to meet competing customer demands
  • Any experience of working with Microsoft Dynamics 365 CRM – Sales or Customer Service – will be an advantage but is not essential.

This is not a routine, office-based, 9-5 role. You will mostly be working from home, but sometimes at our customers’ offices – for example, to run a demo, facilitate a workshop, or deliver training. You will be busy, often working on more than one project at a time, so catching up with colleagues on Teams will sometimes need to be scheduled early morning or early evening.

We have customers all over the UK, and although we are all working from home right now, when things return to normal some travel (on expenses) will be required, so you must hold a full UK driving licence.

What we offer

  • A competitive salary commensurate with your skills and experience, performance-related bonus, pension, flexible healthcare benefits
  • Flex-holiday – trade holiday days up or down
  • Team learning days and social events

Challenge, variety and a flat structure in which progression and pay is closely linked to personal contribution.