Application Support Analyst

£28,000 - £31,000 yearly
  • Code Red Associates
  • Cheshire, UK
  • Sep 30, 2020
Full time Information Technology

Job Description

Application Support Analyst


Salary £28,000- £31,000

The successful candidate will play a key role in ensuring the organisation maximises the benefits of their ICT investment through the support, training, and on-going development of the business systems. You will be part of a passionate and dynamic Business Technology and Transformation Team and will be responsible for maintaining and delivering new IT business systems and transformational business change to the organisation.


  • Provide first and second line customer support on core business systems, including but not limited to the Housing Management System, such as, Aareon QL, Capita One/OPENHousing, Civica Cx, NPS Housing, Northgate OHMS, Omniledger, Orchard Housing, MIS ActiveH or Castleton Housing
  • Provide first and second line customer support on the organisations Asset Management System, EDM system, SharePoint online, Teams and OneDrive
  • Lead on testing new technology and cyclical system upgrades
  • Provide low level SQL support and troubleshooting
  • Providing training and materials on system changes and new technology solutions
  • Working with staff and teams across the organisation to ensure the benefits from new technologies, systems and business processes are fully realised.
  • Being a Champion for Business Technology and Transformation, digital working, and mobile technology across the organisation


Application Deadline

Oct 07, 2020