Application Support Analyst
Salary £28,000- £31,000
The successful candidate will play a key role in ensuring the organisation maximises the benefits of their ICT investment through the support, training, and on-going development of the business systems. You will be part of a passionate and dynamic Business Technology and Transformation Team and will be responsible for maintaining and delivering new IT business systems and transformational business change to the organisation.
- Provide first and second line customer support on core business systems, including but not limited to the Housing Management System, such as, Aareon QL, Capita One/OPENHousing, Civica Cx, NPS Housing, Northgate OHMS, Omniledger, Orchard Housing, MIS ActiveH or Castleton Housing
- Provide first and second line customer support on the organisations Asset Management System, EDM system, SharePoint online, Teams and OneDrive
- Lead on testing new technology and cyclical system upgrades
- Provide low level SQL support and troubleshooting
- Providing training and materials on system changes and new technology solutions
- Working with staff and teams across the organisation to ensure the benefits from new technologies, systems and business processes are fully realised.
- Being a Champion for Business Technology and Transformation, digital working, and mobile technology across the organisation