Field Engineer

£35,000 yearly
  • Code Red Associates
  • London, UK
  • Nov 16, 2020
Permanent Information Technology

Job Description

Field engineer


North London

My client is looking for a Field Engineer who will provide users a local service through 2nd  line support in order to solve business related network, computer and telephony problems and to work together with the Service Desk to carry out support, Incident/Problem/Change handling and to undertake any tasks given.

You will also have experience with:

  • Provide onsite support for all non-recurring Incidents to minimise down time and help achieve the most efficient use of the technology available.
  • Monitor Problems occurring within the departments in order to identify key trends or patterns and either respond to or refer these issues as appropriate
  • Liaise with 1st and 3rd line for support and information
  • Full clean driving licence
  • Prepared to travel to other customer sites within London if required
  • Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service.
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Microsoft Office365
  • Good knowledge of Microsoft Windows server 2008/2012 Active Directory
  • Good knowledge of Citrix Xendesktop
  • Knowledge of Pull printing , (Xerox, Ricoh)
  • Knowledge of Exchange Online/Exchange 365
  • Supporting and administering mobile devices (laptops, smart phones, tablets, Apple IOS, Android).
  • Knowledge and understanding of TCP/IP, DNS, DHCP.
  • Experience of working with VMWare troubleshooting/diagnosing
  • Knowledge of VOIP (Cisco, Mitel)
  • Microsoft MCP or above.

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

By applying to a job advertised by Code Red Associates or providing your contact information to show interest in a job advertised by Code Red Associates, you consent to the disclosure of your information to us in order to assist our legitimate business needs. This includes agreeing for us storing your information and allowing us to contact you in regard to suitable job opportunities. You are within your rights to ask us to remove your information at any time.

Application Deadline

Nov 29, 2020