Job Description
** Home based with UK travel **
The Housing Implementation Support team play a major role in the implementation of the Northgate Housing system at new customer sites. They also provide a wide range of consultancy, training and support service to new and existing customers. The team work closely with product consultants, project managers, account managers, the Housing Bespoke team, technical consultants and others.
Much of the work involves use of SQL and PLSQL
Areas where the team provide consultancy and/or training include:-
- Data Migration consultancy
- Provision of bespoke data loads
- DTI training and consultancy
- Bespoke Task Manager Workflows
- Query View training and consultancy
- Archiving (Data Reduction) consultancy
- Integration / Interfacing (usually in conjunction with consultants from the Housing Bespoke team.)
- Variable Warnings set up
- Data tidy up exercises (e.g. address cleansing and people matching)
- Financial Year End related activities.
- Minor bespoke work
Although the role is home based a large percentage of time will be spent working on customer site. Travel to work on projects overseas for short periods may also be required.
Key tasks & responsibilities
- Assist customers implement the Northgate Housing system
- Provide advice to customers on data migration into Northgate Housing
- Provide training and consultancy to new and existing customers on areas such as DTI, Query View, Task Manager, Archiving, Variable Warnings etc
- Provide assistance to customers wanting to carry out data manipulation / date cleansing activities
- Contribute to providing solutions to customers interfacing and integration requirements.
- Assist with writing new dataloads
- Assist customers with year-end processes, dataloads, extracts, notifications etc particularly in the Leasehold Service Charge and Rent product areas
Qualifications
- Ability to provide training and consultancy services to customers in a clear and informative manner.
- Excellent interpersonal, communication and organisational skills
- Good knowledge of the Northgate Housing product
- Good SQL skills
- Good understanding of Oracle databases
- Ability to produce clear and concise documentation such as Functional Specifications and Dataload Documents
- Ability to learn new skills quickly.
- Willingness to travel in the UK and overseas
Additional information
All your information will be kept confidential according to EEO guidelines.
Employees of Northgate Public Services are entitled to the following Company funded benefits:
- Single Private Medical Cover (with the option to select family cover at an additional cost)
- 25 days paid holiday (includes 3 company nominated days) with the option to buy/sell up to 5 days (during enrollment window)
- 4 x basic salary life assurance cover
- A Group Pension Plan with fantastic employer contributions
- A selection of tax efficient flexible benefits to suit your individual needs
- The role offers a competitive salary.
OTHER INFORMATION
Candidates must be able to demonstrate a pre-existing right to work and travel within the EU. Documentary evidence will be required.
All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
Northgate Public Services is an equal opportunities employer, welcoming applications from all communities.
Application Deadline
Here at NPS we have a simple set of values that sets out who we are as a company. We are:
Intelligent – we make the right choices
Involved – our enthusiasm creates energy
Innovative – we always ask what’s next
Our business is all about making lives safer, healthier, better managed and mobile
Our software underpins critical police, health, housing and local government services, ensuring delivery of the right data at the right time to protect and improve people’s lives.
We’re as committed to the positive social outcomes of our customers’ services as they are, which means we put people first. In the interfaces and systems we design, and the software support and development service we provide.
Across the world, billions of people every day rely on the services and benefits provided by their police, health services, housing and local government. Their home, welfare, wellbeing and security often depend on them.
Our Story
We create and manage the software that connects people with these services. We design smart interfaces and data processes to ensure services are easy to use, always on, relevant, accurate and trusted.
Using internet, mobile and AI technology, we are designing new tools that maximise the positive experience people have of critical services, and helping to make sure they are safer, healthier, better managed, and able to organise their life on the go.
Working closely with our customers – the service providers – we define people’s needs today and in the future – and work intelligently to continuously improve our software products and data management.
Our software underpins the performance of our customers as they serve their customers. Our constant focus is making sure our software is stable, efficient, cost efficient and secure.
We’re proud of the role we play, improving people’s lives through dependable critical services. With a growing number of customers globally, we’re going to make a difference to millions of people more.
Based in the UK but working around the world, our 2,000 employees help improve the services that matter most.
We are now part of the NEC corporation, a leader in the integration of IT and network technologies that benefit businesses and people worldwide – this brings in new opportunities without limits for growth and innovation.