Key Account Manager

£50,000 - £60,000 yearly
  • Aareon UK Ltd
  • Remote (Home Based)
  • Feb 17, 2021
Full time Information Technology Sales

Job Description

Overview

We are searching for an exceptional individual who can join our Account Management Team  Reporting to the Head of Account Management.

You will be responsible for developing and managing a professional and effective business relationship between Aareon UK Ltd and a number of Key Customer Accounts with high value potential at board level.

  • Meet and exceed allocated sales targets

  •  Ensure overall customer satisfaction and customer retention

 

  • Recommend appropriate business solutions to support the customer’s’ business and transformation strategies

Able to ‘Hit the Ground Running’, you will be experienced, with a proven track record, driven, flexible and focused on ensuring that relationships are built and maintained within our customer base whilst at the same time identifying, managing and closing business to meet our ambitious growth plans.

Recruitment Pack Available as a Download

Salary: £50K-60k basic + £70k OTE Uncapped

Contract: Permanent

Reports to: Head of Account Management

Benefits:

-Pension (5% employer)

-Life Insurance x 4

-2 x Health Schemes

-25 days Holiday (plus Bank Holidays)

-Perkbox Employee Engagement Platform

-Enjoy Benefits Salary Sacrifice Schemes

-Flexible working environment

-EAP- Employee Assistance Programme

-Enhanced Paternity and Maternity

-Buy and Sell Holiday Scheme

-Volunteer Programme

-£6k Car Allowance

Key Responsibilities

  • Consistently achieve sales target for your key allocated customer accounts and ensure that a high level of service is provided to the customer during the whole customer journey

  • Independently and clearly articulate the Aareon Group strategic messaging to appropriate level customer contacts and identifying and delivering new up sell and cross sell opportunities

  • A full understanding of the customer’s strategic plan and to be able to articulate the customer’s 12-36 month strategy – and evidence within account plan with contact strategy to progress

  • Responsible for research and identify suitable board and operational level contacts within customer organisations, reviewing this information regularly including role profile and consents.  Keep information up to date in appropriate systems including CRM

  • Develop the contact strategy for each account in CRM and aligned to driving up sell and cross sell in your Account Plans

  • Delivering customer engagement through quarterly strategic board level workshops to qualify digital readiness and build Digital Roadmaps and future predictable pipeline of opportunities for the next 12-36 months together with the quarterly ‘next project’ work plans against their Digital Strategy plans

  • On a one-on-one customer basis, plan, sign-off (Manager and Board) and engage the customer to migrate from one-off licensing to Contracted Annual Recurring Revenue models both for product and pricing

  • Preparation of business cases and value driven proposals and the processing of orders and professional handover to the Projects & Deliver team

  • Accurately forecast monthly, quarterly and yearly opportunities thoroughly, with references to allocated budget, authority, qualified need and business case and timescales and the close plan for each that details the steps and actions for closure

  • Present solutions to customers using demonstration devices, and also lead demonstrations with the Pre Sales team as part of the sales process

Skills & Pre-requisites

Personal Skills

  • Minimum of 5 years experience in Key Account Management

  • A high-level of attention to detail

  • A strong customer focus and the ability to work well in a team and at pace

  • Excellent listening and questioning skills, combined with the ability to interact confidently with staff and customers in order to gain the right information

  • A proven ability to close business in line with close plans

  • Desire to learn and to demonstrate full ownership and accountability

  • Effective written and verbal communication skills

  • Self motivated, trustworthy and reliable

  • Ability to work under pressure and to tight deadlines and can manage customer and set correct expectations internally and externally

Technical Skills and Desirable Skills

  • Microsoft Office Applications

  • CRM Contact Management System

  • Knowledge of the UK Social Housing marketplace

Application Deadline

Mar 17, 2021