2nd Line Service Desk Analyst -Night Shift

£33,000 yearly
  • Code Red Associates
  • Nottingham, UK
  • Mar 02, 2021
Full time Information Technology

Job Description

2nd Line Service Desk Analyst -Night Shift

My client is looking for an out of hours (Night Shift) Analyst who will provide end-user 2nd line Technical support in accordance with the achievement of all applicable Service Levels, Customer Satisfaction scores.

You Will Also Have Experience With

  • With the Service Desk Manager and the ICT Infrastructure Team, ensure the delivery of day to day ICT support to the organisation’s users
  • Extensive experience of working in Service desk environments - 2nd line using ITIL service desk ticketing systems
  • Excellent troubleshooting skills and delivering high levels of customer service.
  • Strong knowledge of Microsoft Windows 10
  • Strong knowledge of Office365
  • Good knowledge of Microsoft Windows Server 2012 Active Directory
  • Good knowledge of Citrix Xendesktop
  • Knowledge of Pull printing, (Xerox, Ricoh)
  • Knowledge of Exchange Online/Exchange 365
  • Supporting and administering mobile devices (laptops, smartphones, tablets, Apple IOS, Android).
  • Microsoft MCP or above.
  • Knowledge and understanding of TCP/IP, DNS, DHCP.
  • Experience of working with VMWare
  • Knowledge of VOIP (Cisco, Mitel)

Code Red Associates acts as an Employment Agency/Business with regards to this vacancy. As an Equal Opportunities employer Code Red welcomes applications regardless of race, gender, nationality, ethnic origin, sexual orientation, religion, marital status, disability or age. All applicants are considered on the basis of their merits and abilities for the job.

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