Business System Analyst
Date Posted 21/05/2021
Application Closing Date 20/06/2021 23:59
Hours 36 per week
Salary £35,000.00 per annum
Our client is looking to recruit a Business Systems Analyst to be responsible for providing support, maintenance and development of all their business systems, including the housing and document management systems (QL, Documotive4), repairs systems (QL, Keyfax) and the finance and HR Systems (Open Accounts, Documotive, P2P and iTrent.
You'll be accountable for key QL system modules to include CRM Repairs, Rents and Arrears, Case Managements, Voids Management and Waiting Lists, liaising with external and third-party suppliers, resolving all incidents and issues in accordance with the Groups SLAs and escalating any that cannot be resolved, ultimately managing to successful completion.
This role demands proven communication, analytical and problem-solving skills to help identify, communicate and resolve issues.
Educated to GCSE or equivalent in Maths and English, you will be proficient in T-SQL and ideally hold a ITIL v2 or v3, however this is not an essential requirement. You will have experience of configuring and working with a range of business systems, analysis documentation coupled with liaising with supplies and consultants in order to implement systems or changes to agreed specifications. With excellent face to face and telephone communication skills, you will have established fault finding and trouble shooting skills, with in depth knowledge of industry standard Microsoft Products.
You will require to hold a current valid driving licence and will occasionally be required to work outside of our normal office hours.
As well as a competitive salary and a generous holiday entitlement, we offer a range of benefits for a rewarding career including a health cash plan, pension scheme, childcare vouchers and staff discount club membership. We’ll also make sure you get the training and benefits you deserve.