IT Service Desk Analyst Team Leader

£32,000 yearly
  • James Andrews Recruitment
  • London, UK
  • Jul 15, 2021
Permanent Information Technology

Job Description

Our client, based in London, is currently recruiting for an IT Service Desk Analyst Team Leader on a permanent basis.


The position is due to start immediately on a full time basis. The salary is £32,700.


The ideal candidate will have experience of supporting Windows 10 and Office 365 along with experience of standard Housing Association Applications


Duties will include (but not limited to):

  • Lead the first line service desk team
  • Prioritise and schedule incidents. Escalate incidents where necessary following incident and service request procedures
  • Apply diagnostic utilities to aid in troubleshooting
  • Undertake daily monitoring of backups, escalating promptly any failures
  • Perform hands-on fixes at the desktop level
  • Perform preventative maintenance
  • Test fixes to ensure problems has been adequately resolved


Experience required:

  • Experience with desktop operating systems and software, including Windows 10, Microsoft Office 365.
  • Application support experience with standard housing association applications such as Orchard, QL, Universal and IBS considered an advantage.
  • Demonstrable Service Desk support experience working with and for customers in order to resolve their IT needs.


Skills, knowledge and expertise required:

  • Skills in fault diagnosis and troubleshooting
  • Ability to analyse issues, potential impacts and risks to the business, and to prioritise workloads and resolve/escalate accordingly.
  • Knowledge of basic computer hardware such as desktops, laptops, tablets and mobiles.
  • Knowledge of basic networking technologies including monitoring and troubleshooting techniques
  • Knowledge of day to day administration and support of telephony systems such as 8x8 considered an advantage.
  • Familiarity with the fundamental principles of ITIL.


Working hours (add/delete as appropriate):

  • 35 hours per week
  • Monday - Friday with a variety of shifts between 8am-5:30pm


Please note that you require recent experience to apply for this role.


For further information on the position, please contact Gareth Davies or Nat Higton on 01923-631 0012 or please email enquiries to


James Andrews is acting as an employment agency and business in relation to this role.


At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.


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