12 jobs found

Permanent Role We’re looking for a Systems Analyst, who has a passion for software development and is experienced in the implementation of software into a large organisation. As part of our Technology and Innovation Team, you’ll be responsible for supporting and maintaining our existing line of business applications, developing bespoke software solutions and implementing and configuring third party solutions. If you’re seeking a challenging and rewarding career as part of an extraordinary business with ambitious plans for the future, then what are you waiting for? Apply Now About the Role What you’ll be doing: Assisting the organisation to understand business and customer requirements before translating them into application and operational solutions. Developing, implementing and maintaining programmes as specified for the implementation, delivery and project management of software solutions. Ensuring new technologies are implemented using a measured and sustainable approach. Analysing, interpreting and presenting data in line with customer requirements. Developing bespoke reports/dashboards. Pro-actively delivering customer support for line of business applications, identifying common issues, developing and implementing appropriate solutions and recommending training where applicable. Developing, implementing and maintaining programmes as specified for the implementation, delivery and project management of software solutions. Researching new technologies and bringing recommendations to the business. Delivery and testing of work packages to ensure successful delivery of the project plan. About you You’ll have broad technical knowledge with experience in researching new technologies and bringing recommendations to the business on appropriate solutions. You’ll be experienced and passionate about software development and/or implementation of software into a large organisation. You’ll have the ability to identify, manage and troubleshoot software issues and confidently explain technical matters to non-technical people.  You’ll have excellent project management skills. You’ll have the ability to make good decisions, whilst working under pressure. You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery.  About us Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment. Benefits Modern purpose built offices An easily accessible base, with links to public transport Flexible Working options - Flexi time, Home Working, Car Sharing Cycle 2 Work Scheme Generous stakeholder pension scheme (rising to 8% contributions) 25 days annual leave (plus bank holidays) Corporate benefits including employee discount schemes A 24/7 Employee Assistance Programme (EAP) If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you! Closing Date: 9am Monday 24th February 2020 Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early. Keywords: ICT, Software Development, Software Implementation, Programmer, Application Support

Lead Systems Analyst – Technology and Innovation Team Permanent role We’re looking for an experienced Systems Analyst, who will lead and mentor our team of Analysts. As part of our Technology and Innovation Team, you’ll be responsible for the continued delivery of a customer focused service, in-house software development and third party software implementation and support. If you’re seeking a challenging and rewarding career as part of an extraordinary business with ambitious plans for the future, then what are you waiting for? Apply now Responsibilities What you’ll be doing: Assisting the organisation to understand business and customer requirements before translating them into application and operational solutions. Pro-actively delivering customer support for line of business applications, identifying common issues, developing and implementing appropriate solutions and recommending training where applicable. Managing the delivery and testing of work packages to ensure successful delivery of the project plan. Developing, implementing and maintaining programmes as specified for the implementation, delivery and project management of software solutions. Assisting with the design and implementation of short-term and long-term strategic plans to ensure the organisation maximises its investment in technology. Leading, mentoring and supporting the team to enable them to effectively perform their expected duties. About you You’ll have previous experience leading and mentoring a team. You’ll have broad technical knowledge with experience in researching new technologies and bringing recommendations to the business on appropriate solutions. You’ll be experienced and passionate about software development and/or implementation of software into a large organisation. You’ll have ability and confidence to explain technical matters to non-technical people. You’ll have the ability to make good decisions, whilst working under pressure. You’ll display effective and resilient leadership, creating strong direction, delivering a high performance culture that promotes inclusiveness and effective teamwork. You’ll have the confidence to build and maintain the highest possible standard of internal and external stakeholder relationships to ensure effective collaboration and delivery. About us Tai Tarian is one of the largest social landlords in Wales and we have responsibility for over 9,000 properties across the Neath Port Talbot region. We are aware of the rapidly evolving climate crisis and are committed to achieving carbon neutral status by 2030. We have already made great progress over the last year and have considered the challenges of our changing world, in technology, society and most critically in the natural environment for example our engagement with the climate strike and our weekly “Fridays for Future “ climate focus. Every one of us who works for Tai Tarian is passionate and committed to making a difference to our customers, employees and the surrounding community, whilst living up to our values: honesty, team work, professionalism, respect, commitment. Benefits Modern purpose built offices An easily accessible base, with links to public transport Flexible Working options - Flexi time, Home Working, Car Sharing Cycle 2 Work Scheme Generous stakeholder pension scheme (rising to 8% contributions) 25 days annual leave (plus bank holidays) Corporate benefits including employee discount schemes A 24/7 Employee Assistance Programme (EAP) Closing Date: 9am Monday 24th February 2020 Keywords: ICT, Innovation, People Manager, Software Development, Software Implementation, Change Management, Project Management Please note, the closing date is given as a guide. We occasionally close vacancies early in the event that we receive high volumes of applications. Therefore, we recommend that you apply early.If you want to work in a vibrant environment that gives you the opportunity to make a difference to our tenants and our communities, please click apply today we’d love to hear from you!    

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training, and support on responsive and cyclical repairs, contractor interfaces and Direct Labour Organisations. Bespoke system configuration  Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s Repairs solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s Repairs solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s Repairs solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of Repairs & Maintenance Systems  Knowledge/Experience of working with 3rd Party Repair & Maintenance Contractors, Repair Scheduling, Monitoring of Materials and the lifecycle of a Repair. Knowledge of Repairs & Maintenance  reporting solutions with demonstrable experience Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Desirable Knowledge and demonstrable experience of Orchard’s Repairs software solutions Knowledge and demonstrable experience of configuring database driven web based solutions Experience of financial systems and service charges  Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme

Newcastle/Home-based Permanent/Full-time  Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support on stock condition, compliance, energy efficiency and sustainability  Bespoke system configuration Principal Responsibilities Provide expert implementation and business consultancy services and training for Orchard’s Asset solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of Orchard’s Asset solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate Orchard’s Asset solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and the Project Management Office (PMO), escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Services Delivery Manager to identify new and innovative ways to deliver existing and new services Keep abreast of your industry knowledge, supporting and training colleagues where required Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of Asset Management Databases Knowledge of areas of compliance within the housing sector and current legislation (asbestos, gas servicing, decent homes and stock condition.) Knowledge of reporting solutions with demonstrable experience  Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Experience of migrating data between different sources of data using tools such as Mircosoft Excel  Ability to consult on business intelligence strategies and solutions Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision A flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience’s expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office-based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s Asset software solutions  Knowledge and demonstrable experience of configuring database-driven web-based solutions Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL) Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner What we give back to you Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme

Newcastle Permanent / Full-time Job Role A fantastic opportunity has arisen at Orchard to join the Customer Support Team.  Reporting to the Customer Support and Technical Services Manager, you will be responsible for providing a full range of support and consultancy services to our customers who use our products for the delivery and management of their services. The role of the Application Support Consultant is wide-ranging, challenging and rewarding. You will be working within the Orchard Customer Support Team, taking a proactive approach which will involve taking full ownership of support incidents, managing resolutions with the resources made available to you and where necessary, establishing remote connections to customer systems to identify pertinent information and where appropriate, making configuration changes to achieve a resolution for the customer. You will also be required to deliver implementation and business consultancy services where required, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. Principal Responsibilities Take full ownership of support incidents, identifying cause and resolution, offering clear explanations to the customer within timeframes as detailed in our service level agreements  Update key stakeholders on a regular basis throughout the life of the support incident Record all actions relating to support incidents in a clear and concise manner Work with teams and individuals across the company to identify resolutions which maybe outside of your knowledge Continuously strive to improve the level of support services provided to our customers Provide expert implementation and business consultancy services and training for Orchard’s solutions, both on and off-site, in accordance with project documentation, implementation guidelines and quality standards Take ownership of tasks assigned, striving to deliver the best possible service Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, user and configuration guides Follow project plans as required, escalating any issues affecting project delivery Provide feedback to Product Management and Development regarding issues that arise during service delivery Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Work with the Customer Support Manager to identify new and innovative ways to deliver existing and new services Travel (incl. overnight stays) to customer sites, user groups and internal meetings as required in line with the company’s policies and guidelines Any other related duties and responsibilities as requested by the company Key Skills and Experience Essential Knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours where required A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience’s expectations and knowledge Excellent computer skills with a good working knowledge of office-based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database-driven web-based solutions Knowledge of HTML, XML, Web Services and SQL Previous experience in a support or consultancy role with a commercial awareness Good working knowledge of the ITIL Service Management Framework Qualifications Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification ITIL Foundation, Intermediate or Practitioner Full Driving Licence Salary and Other Benefits Salary commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme

FLS - FAST LEAN SMART, is a technology leader in the development and ­implementation of real-time scheduling, route optimisation and mobile workforce management solutions for medium and large field service organisations, including housing maintenance. Customers can choose between on-premise or hosted software-as-a-service provided by FLS. The Solutions Support Analyst has a varied role which requires technical ability, understanding of field service processes and flexibility. It also offers a high degree of autonomy and job satisfaction from working with leading edge technology in an entrepreneurial environment where you can make your mark. This role offers excellent earning potential and career progression. A key objective for the successful candidate will be to ensure customers achieve maximum possible benefit from FLS solutions and are highly satisfied with the system reliability and service received. This requires exceptional problem analysis and customer liaison skills. With training in FLS technology, including flagship products FLS VISITOUR and FLS MOBILE, the Solutions Support Analyst activities include: First customer contact for 2nd/3rd line support calls to analyse, diagnose and resolve issues, with the broader support team and developers. Testing new software releases and customer configurations prior to installation. Assisting in the system configuration, testing and go-live for new customer deployments. Configure system demonstrations and provide support to FLS project team, including scheduling tests with customer data. The successful candidate will work from home but hold weekly meet ups with the solutions support team at our Daresbury offices in the North-West. There is a requirement to be on-call on a rota basis for emergency cover. Product training will be provided in the UK and in Germany and there is a high degree of interaction with colleagues including quarterly ‘All Hands’ two day meet up sessions/workshops. EXPERIENCE, EXPERTISE AND PERSONAL ATTRIBUTES REQUIRED Minimum 2 year’s working in a software support position for business applications in an external customer environment. Eagerness to work in a dynamically changing environment and take on new challenges. Experience of CRM, field service management, schedule optimisation or mobile applications advantageous but not a requirement as training will be given. Must have experience working from home and maintain a suitable home working environment. Excellent customer service skills and attention to detail. Personal qualities to quickly establish credibility, rapport and positive relationships, working independently or in a team. Strong problem solving, analytical skills and ability to work on/learn bespoke integration. Takes personal responsibility, with a flexible “can do, will do, whatever it takes” attitude - sometimes it may be necessary to work beyond standard hours to achieve this. Must be an existing resident in the UK. Hold a full valid driving licence and passport. TECHNICAL SKILLS REQUIRED Proficient with SQL and relational databases. Proficient with MS Office, especially Excel. Exposure to SOAP / XML Web services.

Systems Developer   Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. We are looking for a versatile and talented Systems Developer to join a small team of developers working with a range of applications and technologies to deliver high-quality software components that improve our performance and contribute to the achievement of our ambitious targets.   We’re looking for an all-rounder with experience delivering through the full software development life-cycle. You’ll be willing and able to learn technologies that you don’t currently know well. That said, you’ll have experience with at least one of the following technologies – Microsoft Dynamics, Microsoft SharePoint, HTML/CSS, JavaScript, jQuery, PHP, .Net, C#.   You will be comfortable working in an agile environment, and since this is relatively new to us, you’ll have the opportunity to help us to improve our processes.   A passion for technology is essential!   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As a Systems Developer, you will work with key stakeholders inside and outside of the business to: Plan, design, create, amend, verify, test and document new and amended software components to deliver agreed business benefits within time, budget and quality targets. Identify, create and apply agreed software development and security standards and processes. Select appropriate development lifecycle model approaches based on the context of the work, such as predictive/plan-driven or adaptive/agile.   What can you expect: In return we offer £42,776 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.   Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, Respect, Reliability and Enthusiasm.   Why join now: Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology.   So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!     This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds.  

Lead Innovator (Systems Architect) Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. The Lead Innovator is a new role which will help to shape the future technology direction by determining the solutions we need to achieve our long term aims. Working closely with colleagues from the ICT team and across the business, the Lead Innovator will seek out and introduce a wide range of technologies that improve our customer experience and improve our business processes. An appetite for risk and an understanding that failure is a part of innovation is essential, as is a good understanding of IT infrastructure, systems/applications and services. Our Lead Innovator will assemble and lead a small team which will inspire and support the business in creating and maintaining a culture of innovation, and provide technical expertise to help develop our services, improve our performance and achieve our ambitious targets.   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As the Lead Innovator, you will lead creative and strategic thinking on technology in Yorkshire Housing through proactive engagement with key stakeholders in the business, across the housing sector and beyond. Key responsibilities include:  producing and owning the technology roadmap and introducing innovative, integrated technology solutions • providing an internal consultancy service, bringing technical expertise and identifying opportunities to improve services and processes leading, managing, developing and coaching your team to ensure that skills, expertise and resource are available to provide an excellent service To be successful in this role, you will be able to demonstrate a passion for technology and innovation, and have a good understanding of a wide range of business technologies, particularly within the Microsoft stack. This might mean you have a background in IT support, implementation or management.   What can you expect: In return we offer £47,434 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.   Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by: Respect: having an excellent understanding of data management systems and processes Reliability: being skilled in the use of a range of software applications Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines   Why join now : Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology. So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!   This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. 

Innovation Analyst   Technology is a cornerstone for Yorkshire Housing’s ambitions to become the most innovative housing organisation in the country. We have an exciting opportunity for three Innovation Analysts to join our ICT team. This is a new role in a new team which will help to shape the future technology direction by implementing the solutions we need to achieve our long term aims. Working closely with colleagues from the ICT team and across the business, the innovation team will seek out and introduce a wide range of technologies that improve our customer experience and improve our business processes. An appetite for risk and an understanding that failure is a part of innovation is essential, as is a good understanding of IT infrastructure, systems/applications and services.   As a member of small team of technology innovators, you will inspire and support the business in creating and maintaining a culture of innovation, and provide technical expertise to help develop our services, improve our performance and achieve our ambitious targets.   Who we are: We are proud to be a housing association that owns and manages more than 18,000 homes across Yorkshire and we’re developing thousands more. Our ambition is that everyone has the opportunity to live in a quality home they can afford and our team play a vital role in making this happen.   What the role involves: As an Innovation Analyst, you will work with colleagues to understand specific business needs, identify potential solutions and implement them. Key responsibilities include: delivering an internal consultancy service providing technical expertise identifying opportunities to improve services and processes researching best practice and innovative approaches within the housing sector and beyond   To be successful in this role, you will be able to demonstrate a passion for technology and innovation, and have a good understanding of a wide range of business technologies, particularly within the Microsoft stack. This might mean you have a background in IT support or implementation.   What can you expect: In return we offer £36,447 for a 35-hour week, 25 days annual leave (raising annually to 30 days) plus Bank Holidays. We believe in supporting and trusting our people to deliver, so you’ll be able to work flexibly in terms of time and location to suit your needs and also the needs of your team, your colleagues and the business. We also provide a reward package to suit everyone – from a variety of retail discounts to a contributory pension scheme where we will match your contributions up to 9%! As well as our great benefits and a fantastic work environment, we’re also a company that cares about its employees and its customers.   Our values: What’s more - we’re big on hiring based on our values and are looking for people who are committed to our company values, demonstrating this by: Respect: having an excellent understanding of data management systems and processes Reliability: being skilled in the use of a range of software applications Enthusiasm: showing their ability to work on their own initiative, as part of a team and meeting deadlines   Why join now: Yorkshire Housing is going through a major transformation programme - The programme will radically improve the way we interact with our customers, eliminate inefficiencies, and empower our staff to focus on the things that matter most to our customers. We want to make sure that our business is sustainable and that we're able to keep building homes for new customers, making repairs in the properties we own, and supporting customers to live in their home independently for longer. Transformation is across the entire organisation - it includes changing our processes, jobs, and how we work together, as well as introducing new technology.   So if you want to be part of a team that makes a real, positive difference every day and work for an organisation that prioritises its people and its customers then we want to hear from you!   This is a permanent, full time (35 hours per week) role based at Dysons Chambers, Leeds. The closing date for applications will be 16th February 2020.

About MIS Active Management Systems MIS Active Management Systems Ltd have been providing integrated housing management solutions for over 35 years. MIS Active Management Systems have grown steadily and consistently since the business started and now employ over 60 staff. The company is financially strong, but, as an independent business, MIS is not accountable to the stock market, venture capitalists or UK or overseas investors. This means that MIS’s focus is solely on satisfying its customers. All development is completed in-house in the UK and MIS is proud of its high staff and customer retention rates, and excellent customer satisfaction ratings. In a recent survey of customers at our User Conference, 100% of MIS-AMS’s customers said that they would be happy to recommend the company.  Our customers range in size from under 100 assets to over 67,000 assets and we are recognised for our excellence in software development and customer services. Having supplied private and public landlords, housing associations and local councils across the United Kingdom and the Republic of Ireland, our extensive knowledge of the housing sector is unsurpassed. Job Summary Reporting to the Implementation Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Systems Implementer is wide ranging, challenging and rewarding. You will be working within the Implementation Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and data migration Consultancy services, training and support Bespoke system configuration Role Responsibilities Provide expert implementation and business consultancy services and training for MIS’s solutions, both on and off site, in accordance with project documentation, implementation guidelines and quality standards Provide support and advice to customers on the use and configuration of MIS’s solutions on an ad-hoc basis, providing clear and effective resolutions Take ownership of tasks assigned, striving to deliver the best possible service Demonstrate MIS’s solutions to prospective and existing customers, proposing recommendations to meet their business requirements Produce and maintain internal and customer-facing documentation to a high standard, including solution designs, project documentation, user and configuration guides and technical specifications Follow project plans as agreed with customers, project managers and escalating any issues affecting project delivery Contribute to the product development roadmap and strategy, helping to identify product gaps, suggesting enhancements and new solutions in line with sector and legislation changes Communicate effectively with customers in a timely manner, providing documentation, updates and timescales for service delivery Key Skills and Experience Essential Knowledge of HTML, XML, Web Services and SQL Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills with great attention to detail Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audience's expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Knowledge and demonstrable experience of MIS’s software solutions Previous experience in a consultancy role with strong commercial awareness Previous experience with Windows Workflow Foundation or Microsoft Flow Good working knowledge of PRINCE2 or similar Project Management Methodology Qualifications Essential Full UK Driving License Salary and Benefits Salary commensurate with skills and experience Company pension scheme To apply please submit your CV and covering letter to  careers@mis-ams.com

Our client, based in Birmingham , is currently recruiting for a Product Owner on permanent contract. They are looking for dedicated Product Consultant or Project Manager who has skills in Agile Project methodology, full project lifecycle knowledge as well a business analysis skills. The position is due to start immediately on a full time basis. The salary is £41,000 per annum for an entirely home based role only required to come in for key meetings.   Duties will include (but not limited to): * Manage project delivery, acting as key coordinator between the Business Change team, business users and software * Work with the Business Change team to develop user stories and to define acceptance criteria and lead the solution development team: providing vision and direction, organising, prioritising and assessing the work * Develop and maintain subject matter expertise on the functional capabilities of the business systems and products in use once implemented * Identify user needs, assess value, develop cases, and prioritize stories, epics and themes to ensure work focuses on those with maximum value * Manage the ongoing, prioritized backlog of requirements through the delivery lifecycle, ensuring that the team always has an adequate amount of prior prepared tasks to work on * Produce product release plans and set expectation for delivery of new functionalities, working with cross-functional teams to manage and schedule product releases   Experience required: * Agile Project Methodology experience * End of End Project Lifecycle * Experience of Project Management and Business Analysis Please note that you require recent experience to apply for this role. For further information on the position, please contact Alex Mitchell or Dom Barker on 0121-274 0087 or please email enquiries to amitchell@jarsolutions.co.uk James Andrews is acting as an employment agency and business in relation to this role.   KEYWORDS: Product Owner, Project Manager, IT Software Solutions, Agile, Full Project Lifecycle Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £50 each once they have completed 20 days in a role via James Andrews!* *Terms and conditions apply, contact us for details

Orbit is a large housing association with c.45,000 properties across the Midlands, East Anglia and South of England. Within this portfolio are over 5,500 Independent Living properties, including sheltered housing and extra care homes for older people and 800 supported housing properties. Additionally, over 10,000 tenants within our general needs properties are over the age of 65. We are a leading housing association for the development of new properties, with ambitious targets to build an extra 20,000 new homes by 2030, including new extra care and specialist supported housing. Assistive Technology We are embracing new technology and want to develop our homes and services to enable people to live independently in the homes they love, with technology have a key role to play within this. As we build new properties, we are including the cabling and infrastructure to allow the installation of the latest technology to provide a breadth of services previously unavailable. In our latest extra care scheme, we have a full digital warden call system that has the flexibility to link in additional products including wearable tech. We know this is just the start and that the potential to deliver different types of services to not only support independence, but also help to improve or maintain health and wellbeing for our customers. Our sheltered housing properties all contain warden call schemes, which range in age up to c.40 years and are at the point for replacement. We are developing a plan to replace all of these systems and implement up to date systems that can be added into as new technologies are developed. We want to ensure that we can continue to adapt and provide the best services for our tenants and take advantage of new technologies that will help people to live happy, healthy lives and age in place. Technology plays a key role within our new Independent Living strategy. We know the benefits it will bring will help to transform our services and the lives of people using them. The next step is to ensure the best use of available funds to deliver what people need and want and deliver demonstrable outcomes from our investment, as well as developing our back office functions and using technology to improve our ways of working and service offer. We want to use the rich data that comes from assistive technology to better understand not only our customers but also our service and the systems and processes in order to deliver this. A Critical Friend With the rapid pace of change in technology, with new hardware and software coming to market constantly, there are many options that we could use. As a Housing Association, we want to make the most of the money we have, investing the income from rents to ensure that our most vulnerable customers have the very best level of service and support from us. In order to ensure the most effective use of funds, we are looking for support to help guide us through the mass of information and products available and what will deliver the best outcomes for our customers and for Orbit. With all of the potential for service delivery through technology also comes the data that is available from it. We want to use the insight from this data to help us continue to develop and provide the services that people need, and by understanding those people living in our properties better we will be able to do this more effectively. The service we need is to have a critical friend, to help us understand the potential options and challenge the assumptions we have made and the decisions we make. We have our specialist expertise in housing and providing high quality homes for vulnerable people. We know there are other organisations who have real expertise in assistive technology and how this can be delivered on a large scale to provide a transformation in services offered. Key areas we need support with are: Developing the Assistive Technology strategy Help develop the business case for investment in Assistive Technology Challenging the assumptions made How we future proof agreed solutions Ideas for different products and services Specialist knowledge of AT and the future direction of support Planning to ensure integration with existing investment regimes Budget and Timescale The budget for this support is up to £25,000 over two years. We are currently developing our strategy and are looking for the support to commence in March 2020. Submission requirements Please set out the details of: Your expertise in Assistive Technology You experience of working with Housing Associations Any previous consultancy or support work delivered in this area Your approach to delivering this work Any additional value you can deliver Submissions should be no more than 4 sides of A4 and emailed to francis.burrows@orbit.org.uk by 31 January 2020. If you would like to discuss this opportunity please contact Francis Burrows on 07966 995 556.