£44,000 - £49,000 yearly
Lioness Recruitment
Hybrid (West Midlands, UK)
Lioness Recruitment believe it takes specialist experience to find specialist careers. Fancy a career as an IT Service Delivery Manager with a leading public sector organisation? They’re looking to take your Service Delivery experience to ensure their IT operations run smoothly and efficiently. This is a 12 month fixed term salaried role and will be a weekly mix of remote working and attending a Birmingham based head office.
Your daily responsibilities will be to take the lead in ensuring a high quality of service is being delivered across the organisation's ICT department. This will include managing continuous service improvement initiatives as well as ensuring all suppliers and internal delivery teams carry out processes in relation to KPIs. This will include managing the ICT Support function and IT Service Desk whilst existing IT Management are engaged in various projects. You will also lead Service Desk Analysts, IT Field Engineers and the Infrastructure Team, assisting them...