2 jobs found

Newcastle upon Tyne - Hybrid working: from home and our office at One Strawberry Lane or any of our other UK office locations Permanent, Full Time (37.5 hpw) Pay negotiable based on skills and experience Home, a place where you belong We are about to embark on an ambitious programme to implement the Salesforce platform across a number of business areas to improve services and systems for our customers and colleagues. Our Information Systems team are at the very heart of driving that change.  Joining us as a Business Analyst you will help us deliver this platform enabling brilliant outcomes for our customers and communities!  Typical day as our Business Analyst Mapping out business processes to provide a clear pathway for operational activities to drive the design of our Salesforce system. Crafting solid business cases and benefits realisation plans to support project delivery. Uncovering customer needs and identifying solutions that...

About The Role Our Housing Officers provide excellent front-line tenancy liaison and neighbourhood services to residents dealing with a range of tenancy and estate issues including tenancy visits, tenancy renewals, pre-void / end of tenancy visits and estate inspections. Aiming to resolve minor complaints within their tenancy patches whilst supporting good neighbour relations and focussing on achieving high-levels of resident satisfaction.   You will be a visible presence on our estates, getting to know our customers and building strong relationships across our customer base whilst supporting other officers in taking a robust approach to enforcing tenancy terms and conditions by making referrals to specialist officers where appropriate. Providing the first line of support to our tenants, offering positive advice and guidance to residents as well as signposting to relevant internal services and external agencies, both local and national.   About you You...