NEC Software Solutions
Remote
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Job Description
*** Please note - Hybrid or remote subject to location ***
We are seeking a Delivery Manager to have overall responsibility for the availability of the Housing SaaS platforms e.g. NEC Mobile, NEC Scheduler, NEC Engage, NEC Repairs, and any others that may be added in the future. The role requires:
Good technical understanding across all SaaS products
To have a single 'go-to' person for customers & internal staff with the senior management experience and technical knowledge to manage the delivery of Housing SaaS products.
This includes proactive management, monitoring, and maintenance of the SaaS delivery.
Triage, resolution coordination and manage communications with the customer and internal staff.
Overall performance reporting and management to the Director of Operations holding the Product team, Development team,...