5 jobs found

Lioness Recruitment believe it takes specialist experience to find specialist careers. Fancy a career as an IT Service Delivery Manager with a leading public sector organisation? They’re looking to take your Service Delivery experience to ensure their IT operations run smoothly and efficiently. This is a 12 month fixed term salaried role and will be a weekly mix of remote working and attending a Birmingham based head office. Your daily responsibilities will be to take the lead in ensuring a high quality of service is being delivered across the organisation's ICT department. This will include managing continuous service improvement initiatives as well as ensuring all suppliers and internal delivery teams carry out processes in relation to KPIs. This will include managing the ICT Support function and IT Service Desk whilst existing IT Management are engaged in various projects. You will also lead Service Desk Analysts, IT Field Engineers and the Infrastructure Team, assisting them...

Lioness Recruitment take their specialist experience to find specialist careers. A highly respected NPO are looking for an experienced IT Support Manager to join their established team and take ownership of the organisation's ICT support functions. This is a 12 month fixed term salaried role and will be a weekly mix of remote working and attending a Birmingham based head office. Your responsibilities will be to manage the ICT Support function and IT Service Desk whilst existing IT Management are engaged in various projects. You will also lead Service Desk Analysts, IT Field Engineers and the Infrastructure Team, assisting them in their day-to-day tasks and being the first point of contact for escalation of ICT issues and communication with the wider organisation. This will include team performance management and monitoring service desk efficiency to ensure excellent service delivery and make any identifiable improvements. Essential: Solid ICT team management experience...