3 jobs found

Newcastle Office or Home Based Competitive Salary and Benefits Background At a time of buoyant activity and growth for the business, we’re looking for a talented, energetic and commercial Head of Legal to lead our in house Legal Team through the next phase of growth. Orchard’s Legal team consists also of an In-House Solicitor and a Contracts Administrator. In this role you will provide leadership and counsel at all levels of the business and help to protect and drive Orchard forward in an increasingly complex and technical marketplace. Job Summary Reporting to the Services Delivery Manager, you will play a significant role in delivering implementation and business consultancy services, working directly with customers to advise and guide them through the full project life cycle, helping them to achieve the optimum solution to meet their business requirements in a cost effective and efficient manner. The role of the Service Delivery Consultant is wide ranging, challenging and rewarding. You will be working within the Service Delivery Team on all stages of new business and existing customer projects and support, providing: Business analysis, requirements gathering, process mapping and solution design Systems implementation and migration Consultancy services, training and support Bespoke system configuration using Orchard’s BPM Toolkit Key Skills and Experience Essential Extensive knowledge of querying datasets with demonstrable experience (ideally using SQL) Extensive knowledge of reporting solutions with demonstrable experience (Business Objects, Crystal Reports, SSRS, Power BI) Experience of migrating data between different sources of data Ability to consult on business intelligence strategies and solutions Positive, proactive and self-motivated with excellent interpersonal, communication and organisational skills Capable of working as part of a team or alone with minimal supervision Flexible attitude with excellent time management skills, willing to work away from home and outside of core hours A quick learner who proactively looks to develop own knowledge Capable of delivering messages clearly and concisely, in line with the audiences expectations and knowledge Capable of delivering effective meetings and workshops, documenting them appropriately Capable of demonstrating software solutions, effectively presenting themselves, the company and the product Excellent computer skills with a good working knowledge of office based products Capable of building and maintaining good collaborative working relationships with key stakeholders Capable of working under pressure to achieve deadlines, manage expectations and change control Desirable Excellent knowledge of the housing sector with demonstrable experience of working with housing software solutions, either for or with Local Authorities, ALMO’s or Housing Associations Knowledge and demonstrable experience of Orchard’s software solutions, including Orchard’s BPM Toolkit Knowledge and demonstrable experience of configuring database driven web based solutions Knowledge of HTML, XML, Web Services Awareness of Data Protection legislation Previous experience in a consultancy role with strong commercial awareness Good working knowledge of PRINCE2 or similar Project Management Methodology Good working knowledge of the ITIL Service Management Framework Qualifications Essential Full UK Driving License Desirable Business Analysis, Requirements Gathering, Modelling Business Processes or similar certifications Querying Data with Transact-SQL or similar certification PRINCE2 Foundation or Practitioner ITIL Foundation, Intermediate or Practitioner Salary and Other Benefits Package commensurate with skills and experience Company pension scheme Permanent health insurance and life assurance Westfield Health Cash Plan Scheme 25 days holiday and an additional Birthday holiday To apply for this role, please email with a CV and covering letter. The company reserves the right to vary or amend the duties and responsibilities of the post holder at any time according to the needs of the company’s business

Newcastle Competitive salary and benefits A fantastic opportunity has arisen at Orchard in Newcastle. If you are looking to be part of a forward thinking dynamic team, where you are able to deliver first class customer service as well as offering 2nd and 3rd line technical support to customers, this is the ideal position for you. We adopt a refreshing approach to employment and recognise hard work and integrity. Due to our continued success and the solutions we provide, the Managed Service and Technical Consultancy Team are looking to expand both in numbers and the services. The team provides Technical services and consultancy to new and existing customers, in relation to our solutions. This includes providing 2nd line support and providing consultancy and installation services to our customer base. The Technical Engineer will be involved in delivering services such as installation, configuration, system administration and support to our customer base and also involves providing Technical services and support internally. The successful candidate will be heavily involved in delivering first class face to face customer service as well as services including installation, configuration, system administration and general support to our customer base. This role may also involve providing Technical services and support internally. Principal Responsibilities: Deliver effective technical support within a support environment internally and to our  customer base. Manage the efficient delivery of technical support, adhering to customer service level agreements. Deliver effective system administration services within a pro-active support environment to our Managed Service customers, working to contracted service level agreements. Assist in the provision of tender responses to potential customers. Provide technical assistance in the areas of application development. To work towards consistently improving team and company standards in all areas of operations such as teamwork, communication, documentation, technical proficiency and professionalism. Deliver on-site installation, upgrade and technical consultancy services which may involve travel To seek to maintain technical awareness of supported technologies. Participate in Team meetings. Pre-requisites: The suitable candidate will be: Qualified to Industry Standard Accreditation and/or Industry Standard Training in the relevant technology platforms and applications Prepared to work evenings and weekends when necessary Be part of a standby rota - typically one week per month Have experience of working in a support environment and to Service Level Agreements Experienced in providing technical support directly to customers, both on-site and telephone Experienced in working with the following technologies: Microsoft Windows Server Platform SQL VMware Citrix Server Build and Development Hold a UK Drivers Licence Salary and Other Benefits Basic salary commensurate to skills and experience Membership of the Company group income protection and death in service benefit schemes, and Westfield Health benefits. You will have the option to join the company pension scheme.

If you are interested in a move into consultancy, or in taking the next step in your ICT consultancy career, why not join our growing team as an ICT / Business Consultant? We are looking for talented individuals who are motivated by the variety of work and professional challenges that a career in consultancy offers. Our consultants work directly with Housing Association and Local Government clients as part of a multi-disciplinary team to undertake advisory assignments such as ICT and digital strategy reviews, options appraisals and business case development, systems and infrastructure procurement, and business process re-engineering. A good understanding of social housing and/or local government operations will be necessary, including the use of Housing Management and CRM systems, together with experience in business analysis. A technical IT background is not necessary, but experience in this area would be helpful – and an interest in digital transformation and an awareness of emerging technologies is essential. Experience and qualifications in project management would also be helpful. The role will be full time – based from your home, with a requirement to visit client locations and other UK locations for meetings. Although the role is being advertised as a full-time employee, fixed term consultancy arrangements would also be considered if preferred.  To apply, please submit a CV and covering statement telling us about yourself and why you might be suitable for the role.